A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)? I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for "Call this customer" functions and maybe ROBO-Calling. Am I missing something else here? We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn't even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms. Thanks for your thoughts. Sean
Other integration possibilities: - screen pop (common): When a call comes in to a user, their compute automatically searches for that phone number and opens the user's account - call logging -- keep a log of the calls in/out from the user - how long, which date -Avi On Thu, Jan 24, 2013 at 3:00 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?****
** **
I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?****
** **
We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS.. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.****
** **
Thanks for your thoughts.****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Ask your customer what they want to achieve? I'm not sure FreeSWITCH people have any idea what they way. Regards, Ben Langfeld On 24 January 2013 01:00, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?****
** **
I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?****
** **
We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.****
** **
Thanks for your thoughts.****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?
I am a little puzzled by the request.
No need to be puzzled, this stuff is all over the place. Here's an example: http://www.five9.com/call-center-software/crm-integration.htm It's pretty valuable if done right (BTW, I'm not suggesting five9s does is right, I've never used them). Best, Gabe
Thanks for the replies and ideas Gabe and Avi. It seems Ben is wrong and FS people may have some good ideas. Thanks for the scolding Ben, always helpful when requesting new ideas. -----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Gabriel Gunderson Sent: Wednesday, January 23, 2013 8:42 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] CRM and FreeSwitch On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?
I am a little puzzled by the request.
No need to be puzzled, this stuff is all over the place. Here's an example: http://www.five9.com/call-center-software/crm-integration.htm It's pretty valuable if done right (BTW, I'm not suggesting five9s does is right, I've never used them). Best, Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi, We're using FS for providing homeshoring call center solution in france via http://www.web2contact.com/ (sorry, it's in french), and we're implemented it into 2 others specifique sofware for doing click2call or incoming call popup. We're switching from asterisk to freeswitch 3 years ago and it was a good idea ;o) You can contact me offlist if you want to know more. Regards, Regis 2013/1/24 Sean Devoy <sdevoy@bizfocused.com>
Thanks for the replies and ideas Gabe and Avi. It seems Ben is wrong and FS people may have some good ideas.
Thanks for the scolding Ben, always helpful when requesting new ideas.
-----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Gabriel Gunderson Sent: Wednesday, January 23, 2013 8:42 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] CRM and FreeSwitch
On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?
I am a little puzzled by the request.
No need to be puzzled, this stuff is all over the place. Here's an example: http://www.five9.com/call-center-software/crm-integration.htm
It's pretty valuable if done right (BTW, I'm not suggesting five9s does is right, I've never used them).
Best, Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
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Avi Marcus
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Ben Langfeld
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Gabriel Gunderson
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Regis M
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Sean Devoy