Ask your customer what they want to achieve? I'm not sure FreeSWITCH people have any idea what they way. Regards, Ben Langfeld On 24 January 2013 01:00, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?****
** **
I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?****
** **
We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.****
** **
Thanks for your thoughts.****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org