Hi,
We're using FS for providing homeshoring call center solution in france via http://www.web2contact.com/ (sorry, it's in french), and we're implemented it into 2 others specifique sofware for doing click2call or incoming call popup. We're switching from asterisk to freeswitch 3 years ago and it was a good idea ;o)

You can contact me offlist if you want to know more.

Regards,

Regis


2013/1/24 Sean Devoy <sdevoy@bizfocused.com>
Thanks for the replies and ideas Gabe and Avi.  It seems Ben is wrong and FS
people may have some good ideas.

Thanks for the scolding Ben, always helpful when requesting new ideas.

-----Original Message-----
From: freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Gabriel
Gunderson
Sent: Wednesday, January 23, 2013 8:42 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] CRM and FreeSwitch

On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
> A customer has asked if anyone has any experience integrating
> FreeSwitch into a CRM (Customer Relationship Manager)?
>
> I am a little puzzled by the request.

No need to be puzzled, this stuff is all over the place. Here's an example:
http://www.five9.com/call-center-software/crm-integration.htm

It's pretty valuable if done right (BTW, I'm not suggesting five9s does is
right, I've never used them).


Best,
Gabe

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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org