[Freeswitch-users] CRM and FreeSwitch

A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)? I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for "Call this customer" functions and maybe ROBO-Calling. Am I missing something else here? We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn't even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms. Thanks for your thoughts. Sean