24 Jan
2013
24 Jan
'13
1:42 a.m.
On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?
I am a little puzzled by the request.
No need to be puzzled, this stuff is all over the place. Here's an example: http://www.five9.com/call-center-software/crm-integration.htm It's pretty valuable if done right (BTW, I'm not suggesting five9s does is right, I've never used them). Best, Gabe