Hi, We're using FS for providing homeshoring call center solution in france via http://www.web2contact.com/ (sorry, it's in french), and we're implemented it into 2 others specifique sofware for doing click2call or incoming call popup. We're switching from asterisk to freeswitch 3 years ago and it was a good idea ;o) You can contact me offlist if you want to know more. Regards, Regis 2013/1/24 Sean Devoy <sdevoy@bizfocused.com>
Thanks for the replies and ideas Gabe and Avi. It seems Ben is wrong and FS people may have some good ideas.
Thanks for the scolding Ben, always helpful when requesting new ideas.
-----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Gabriel Gunderson Sent: Wednesday, January 23, 2013 8:42 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] CRM and FreeSwitch
On Wed, Jan 23, 2013 at 6:00 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?
I am a little puzzled by the request.
No need to be puzzled, this stuff is all over the place. Here's an example: http://www.five9.com/call-center-software/crm-integration.htm
It's pretty valuable if done right (BTW, I'm not suggesting five9s does is right, I've never used them).
Best, Gabe
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