Other integration possibilities: - screen pop (common): When a call comes in to a user, their compute automatically searches for that phone number and opens the user's account - call logging -- keep a log of the calls in/out from the user - how long, which date -Avi On Thu, Jan 24, 2013 at 3:00 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:
A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?****
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I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?****
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We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS.. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.****
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Thanks for your thoughts.****
Sean****
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