Hi, I have posted this query earlier, now refining it a bit more. I need to do the following using FreeSwithc - 1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked. 3. I will write a service which will poll this database for new calls. 5. New calls will be shown in agents' dashboards. 4. And agent clicks on a query, he is shown an extension where call is parked. He dials that and is connected to the customer. 5. He talks to the customer and resolve his queries. Please guide me on how can do points 1 & 2. Regards Nitin Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe
Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele... They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote:
On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?
Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
On Thu, Sep 27, 2012 at 10:52 AM, Michael Collins <msc@freeswitch.org> wrote:
Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele...
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover)
Oh wait... I'm I the *last* person in the world to realize that the 'bridge' is on the cover of the book because of the 'bridge' app? Oh man! Gabe
Hi Michael, Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database. Any pointers? Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 27, 2012 10:22 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele phony-systems/book They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
The XML IVR is for gathering information for call routing. However, if you want to capture information from the user then you probably want this: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits If you have need to put the response into a database then I recommend you look at dialplan scripting with Lua (or another language you're familiar with). Personally I find that Lua is pretty easy to learn. Check out chapter 7 of the bridge book for some nice information on getting started with Lua. I believe the wiki also has some good information about using Lua with a backend database. If you use the valet_park dialplan application then you can use the valet_info API to pull information: freeswitch@internal> valet_info <lots> <lot name="valet_parking_lot"> <extension uuid="75ca90bc-0985-11e2-8cc2-fdcd4f39ecad">6001</extension> </lot> </lots> Again, that's the kind of thing that isn't so easy doing right from the dialplan but if you have a script then it's pretty easy once you learn how to parse the XML and extract the information you care about. Happy hacking! -MC On Thu, Sep 27, 2012 at 11:28 PM, Nitin Tomer <ntomer@newgen.co.in> wrote:
Hi Michael,****
** **
Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database.****
** **
Any pointers?****
** **
Regards****
** **
Nitin****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Thursday, September 27, 2012 10:22 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
** **
Don't forget about our two books: http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele...
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC****
On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: ****
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.***
On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote: *
<SNIP>****
Please guide me on how can do points 1 & 2.****
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?
Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org****
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
****
Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
Hi, Please help me in this. Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Nitin Tomer Sent: Friday, September 28, 2012 11:59 AM To: 'FreeSWITCH Users Help' Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Hi Michael, Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database. Any pointers? Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 27, 2012 10:22 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele phony-systems/book They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL. Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
Have you tried the suggestions we made? -MC On Wed, Oct 3, 2012 at 2:30 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
Hi,****
** **
Please help me in this.****
** **
Regards****
** **
Nitin****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Nitin Tomer *Sent:* Friday, September 28, 2012 11:59 AM *To:* 'FreeSWITCH Users Help' *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
** **
Hi Michael,****
** **
Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database.****
** **
Any pointers?****
** **
Regards****
** **
Nitin****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Thursday, September 27, 2012 10:22 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
** **
Don't forget about our two books: http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele...
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC****
On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: ****
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.***
On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote: *
<SNIP>****
Please guide me on how can do points 1 & 2.****
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?
Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org****
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org****
** ** Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL. ****
** **
Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
Hi Michael, Yes, I read the chapter 6 of Freeswitch 1.0.6 book. I have already done what is described in it. But I couldn't get any help on how can I ask user to input some number and then enter that number into database. I also need to check which extension is available amongst a pool and park the call there. Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Wednesday, October 03, 2012 9:14 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Have you tried the suggestions we made? -MC On Wed, Oct 3, 2012 at 2:30 AM, Nitin Tomer <ntomer@newgen.co.in> wrote: Hi, Please help me in this. Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Nitin Tomer Sent: Friday, September 28, 2012 11:59 AM To: 'FreeSWITCH Users Help' Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Hi Michael, Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database. Any pointers? Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 27, 2012 10:22 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele phony-systems/book They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL. Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL. _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
For getting information from a caller: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_play_and_get_digits For finding out what's going on in a valet parking lot: valet_info command (sorry, nothing on the wiki yet) For talking to a database you have this: http://wiki.freeswitch.org/wiki/Mod_db -MC On Thu, Oct 4, 2012 at 3:57 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
Hi Michael,****
** **
Yes, I read the chapter 6 of Freeswitch 1.0.6 book. I have already done what is described in it. But I couldn’t get any help on how can I ask user to input some number and then enter that number into database.****
** **
I also need to check which extension is available amongst a pool and park the call there.****
** **
Regards****
** **
Nitin****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Wednesday, October 03, 2012 9:14 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
** **
Have you tried the suggestions we made? -MC****
On Wed, Oct 3, 2012 at 2:30 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:** **
Hi,****
****
Please help me in this.****
****
Regards****
****
Nitin****
****
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Nitin Tomer *Sent:* Friday, September 28, 2012 11:59 AM *To:* 'FreeSWITCH Users Help' *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
****
Hi Michael,****
****
Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database.****
****
Any pointers?****
****
Regards****
****
Nitin****
****
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Thursday, September 27, 2012 10:22 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Help needed in a Contact Center solution ****
****
Don't forget about our two books: http://link.packtpub.com/nuIOlX
https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele...
They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC****
On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: ****
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.***
On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote: *
<SNIP>****
Please guide me on how can do points 1 & 2.****
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ?
Gabe
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Hi, I am planning to keep a definite number of extensions (say 50) reserved for parking calls. Is there a way, using which I can get the available parking slots and park the call there? And then enter the parked extension number and user selection in a database? Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 27, 2012 10:22 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele phony-systems/book They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
<SNIP>
Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.
participants (3)
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Gabriel Gunderson
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Michael Collins
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Nitin Tomer