Hi Michael, Thanks for your response. I have been able to configure IVR and it works great. But I am not able to understand how to ask caller to enter some identification number, followed by hash. And then enter that value in database. Any pointers? Regards Nitin From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Thursday, September 27, 2012 10:22 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Help needed in a Contact Center solution Don't forget about our two books: http://link.packtpub.com/nuIOlX https://www.packtpub.com/freeswitch-1-0-6-build-robust-high-performance-tele phony-systems/book They discuss items 1 and 2 in pretty good detail, especially chapter 6 of the "bridge" book (it has a bridge on the cover) -MC On Thu, Sep 27, 2012 at 5:53 AM, Gabriel Gunderson <gabe@gundy.org> wrote: On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:
1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.
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Please guide me on how can do points 1 & 2.
1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.