Re: [Freeswitch-users] Help needed in a Contact Center solution

On Thu, Sep 27, 2012 at 6:32 AM, Nitin Tomer <ntomer@newgen.co.in> wrote:

1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked.

<SNIP>

Please guide me on how can do points 1 & 2.

1) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_ivr#General_Concept 2) http://wiki.freeswitch.org/wiki/Mod_db#mod_db ? Gabe