Hi, I have posted this query earlier, now refining it a bit more. I need to do the following using FreeSwithc - 1. An end-customer calls, the call is handled by mod_ivr. 2. Customer is presented with a menu, she makes selection and also enters some identification. Her call is parked on a pre-decided extension and an entry is made in a database for this call. This entry will hold the selections made by the caller and the extension where call is parked. 3. I will write a service which will poll this database for new calls. 5. New calls will be shown in agents' dashboards. 4. And agent clicks on a query, he is shown an extension where call is parked. He dials that and is connected to the customer. 5. He talks to the customer and resolve his queries. Please guide me on how can do points 1 & 2. Regards Nitin Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.