Call to Group goes Unanswered
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time). The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have. What should have happened? Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail? Thanks for your time. William.
Is it possible one of the phones had call forwarding enabled? On Oct 17, 2016 23:22, "William Colls" <william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
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No call forwarding in this case. On 2016-10-17 04:27 PM, Schneur Rosenberg wrote:
Is it possible one of the phones had call forwarding enabled?
On Oct 17, 2016 23:22, "William Colls" <william@williamcollsassoc.ca <mailto:william@williamcollsassoc.ca>> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com <http://www.freeswitchsolutions.com>
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org <http://confluence.freeswitch.org> http://www.cluecon.com
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You can set call_timeout=seconds to ring, before the bridge and set voicemail after the bridge On Oct 17, 2016 23:22, "William Colls" <william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
You sure that prompt came from your systeM? Sent from my iPhone
On Oct 17, 2016, at 3:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
No, but where else could it have come from? After we learned of the incident, I called in to our system from my cell phone, and got the same response. The prompt was a male voice, not the usual female voice that most of the system messages are recorded in. If it is useful, I can recreate the original configuration, see if anything useful shows up on the console or in the logs. On 2016-10-17 08:44 PM, Ken Rice wrote:
You sure that prompt came from your systeM?
Sent from my iPhone
On Oct 17, 2016, at 3:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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The prompt probably comes from your did provider On Oct 18, 2016 05:47, "William Colls" <william@williamcollsassoc.ca> wrote:
No, but where else could it have come from?
After we learned of the incident, I called in to our system from my cell phone, and got the same response. The prompt was a male voice, not the usual female voice that most of the system messages are recorded in. If it is useful, I can recreate the original configuration, see if anything useful shows up on the console or in the logs.
On 2016-10-17 08:44 PM, Ken Rice wrote:
You sure that prompt came from your systeM?
Sent from my iPhone
On Oct 17, 2016, at 3:21 PM, William Colls < william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
____________________________________________________________
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/ options/freeswitch-users http://www.freeswitch.org
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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participants (3)
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Ken Rice
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Schneur Rosenberg
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William Colls