The prompt probably comes from your did provider On Oct 18, 2016 05:47, "William Colls" <william@williamcollsassoc.ca> wrote:
No, but where else could it have come from?
After we learned of the incident, I called in to our system from my cell phone, and got the same response. The prompt was a male voice, not the usual female voice that most of the system messages are recorded in. If it is useful, I can recreate the original configuration, see if anything useful shows up on the console or in the logs.
On 2016-10-17 08:44 PM, Ken Rice wrote:
You sure that prompt came from your systeM?
Sent from my iPhone
On Oct 17, 2016, at 3:21 PM, William Colls < william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
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