You sure that prompt came from your systeM? Sent from my iPhone
On Oct 17, 2016, at 3:21 PM, William Colls <william@williamcollsassoc.ca> wrote:
I have a small group defined in my set up. and normally it works as expected (all phones ring at the same time).
The other day we had a case where an incoming call was not answered. The caller was prompted to enter an "external access code", which of course she didn't have.
What should have happened?
Is there a way that the group could be defined so that, if the call goes unanswered, the call will be directed to voicemail?
Thanks for your time.
William.
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