Transfer / Forward calls - from an operator to an extension after the call is picked
Hello Everyone ! I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call. Can some one please point me to right place/ documents where I can find information regarding this. I did find a link with some similar request, but the information is limited. http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h... Thanks for your help. Ravi
Hi, 1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited.
http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Thank you Nandy for the response. It helped, and I am able to route calls. I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ? Perhaps this is very easy, but I am not sure where to find this information. Thanks. Ravi On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,
1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator
Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy
On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com <mailto:sravi123@yahoo.com>> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited. http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Ravi, Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-) 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party. 3. If she accepts it, press the TRANSFER button then hang-up. 4. If not, press the HOLD button to resume talking to the caller. For analog phones, the vanilla default.xml dialplan has an example in the Local extension section what keys are bound to call transfers. /Nandy On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123@yahoo.com> wrote:
Thank you Nandy for the response. It helped, and I am able to route calls.
I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ?
Perhaps this is very easy, but I am not sure where to find this information.
Thanks. Ravi
On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,
1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator
Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy
On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited.
http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
It seems that different phones behave differently regarding call transfer. On our Polycom phones, you press Trans, which puts the caller on hold and prompts for another number to dial. After you call the extension, and talk to the 3rd party, you press Trans again. You can't transfer a call that has been put on hold without taking it off hold first. -- Steve On Mon, Aug 19, 2013 at 1:23 PM, Nandy Dagondon <nandy1925@gmail.com> wrote:
Hi Ravi,
Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-) 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party. 3. If she accepts it, press the TRANSFER button then hang-up. 4. If not, press the HOLD button to resume talking to the caller.
Thanks Steve. I have a couple of Grandstream phones. The Grandstream phones work the same way as you have outlined in your mail. I do need some more phones for my office, and since you have mentioned about Polycom, I could try them this time. Thanks again for the response. Ravi On 20/08/13 3:41 AM, Steven Schoch wrote:
It seems that different phones behave differently regarding call transfer. On our Polycom phones, you press Trans, which puts the caller on hold and prompts for another number to dial. After you call the extension, and talk to the 3rd party, you press Trans again. You can't transfer a call that has been put on hold without taking it off hold first.
-- Steve
On Mon, Aug 19, 2013 at 1:23 PM, Nandy Dagondon <nandy1925@gmail.com <mailto:nandy1925@gmail.com>> wrote:
Hi Ravi,
Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-) 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party. 3. If she accepts it, press the TRANSFER button then hang-up. 4. If not, press the HOLD button to resume talking to the caller.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Thanks again, Nandy. The TRANSFER and HOLD buttons have been there for long, but went unnoticed :) For some reason, I was thinking that there should be some provision in freeswitch to transfer calls. But it has turned out to be much simpler. I have Grandstream phones, and I am able to transfer calls. Since this solution worked, I have not checked the default.xml for call transfers. I shall check them soon. Thanks. Ravi On 20/08/13 1:53 AM, Nandy Dagondon wrote:
Hi Ravi,
Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-) 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party. 3. If she accepts it, press the TRANSFER button then hang-up. 4. If not, press the HOLD button to resume talking to the caller.
For analog phones, the vanilla default.xml dialplan has an example in the Local extension section what keys are bound to call transfers.
/Nandy
On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123@yahoo.com <mailto:sravi123@yahoo.com>> wrote:
Thank you Nandy for the response. It helped, and I am able to route calls.
I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ?
Perhaps this is very easy, but I am not sure where to find this information.
Thanks. Ravi
On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,
1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator
Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy
On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com <mailto:sravi123@yahoo.com>> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited. http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Ravi, The Local_extension entries in default.xml dialplan is meant for analog phones only where the star(*) key is monitored. In IP phones, it's all done in the SIP messages. /Nandy On Wed, Aug 21, 2013 at 1:11 AM, Ravi <sravi123@yahoo.com> wrote:
Thanks again, Nandy. The TRANSFER and HOLD buttons have been there for long, but went unnoticed :) For some reason, I was thinking that there should be some provision in freeswitch to transfer calls. But it has turned out to be much simpler. I have Grandstream phones, and I am able to transfer calls. Since this solution worked, I have not checked the default.xml for call transfers. I shall check them soon.
Thanks. Ravi
On 20/08/13 1:53 AM, Nandy Dagondon wrote:
Hi Ravi,
Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 1. Press HOLD to place the caller on-hold. She'll enjoy the music :-) 2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party. 3. If she accepts it, press the TRANSFER button then hang-up. 4. If not, press the HOLD button to resume talking to the caller.
For analog phones, the vanilla default.xml dialplan has an example in the Local extension section what keys are bound to call transfers.
/Nandy
On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123@yahoo.com> wrote:
Thank you Nandy for the response. It helped, and I am able to route calls.
I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ?
Perhaps this is very easy, but I am not sure where to find this information.
Thanks. Ravi
On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,
1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator
Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy
On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited.
http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
-
Nandy Dagondon
-
Ravi
-
Steven Schoch