Thank you Nandy for the response. It helped, and I am able to route calls. I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ? Perhaps this is very easy, but I am not sure where to find this information. Thanks. Ravi On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,
1. Copy your working dialplan entry. 2. Add <condition field="caller_id_number" data="4302000"/> 3. Change the bridge/transfer application to connect to the operator
Take note to place the above entry ahead of your working entry. I hope this helps. /Nandy
On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com <mailto:sravi123@yahoo.com>> wrote:
Hello Everyone !
I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.
Can some one please point me to right place/ documents where I can find information regarding this.
I did find a link with some similar request, but the information is limited. http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.h...
Thanks for your help. Ravi
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org