Hi Ravi,

Nice to know it helped. What you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons.

1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)

2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.

3. If she accepts it, press the TRANSFER button then hang-up.

4. If not, press the HOLD button to resume talking to the caller.

For analog phones, the vanilla default.xml dialplan has an example in the Local extension section what keys are bound to call transfers.

/Nandy

On Tue, Aug 20, 2013 at 1:42 AM, Ravi <sravi123@yahoo.com> wrote:

Thank you Nandy for the response. It helped, and I am able to route calls.

I am able to transfer the call, when it comes in, to the operator through Freeswitch. After the operator takes the call, the operator talks to the caller for a couple of minutes, and then has to transfer the call to one of the extensions say 1010. How is that done ? Or as a simple case, how can i transfer a call that I have received to another extension ?

Perhaps this is very easy, but I am not sure where to find this information.

Thanks.
Ravi

On 19/08/13 9:24 AM, Nandy Dagondon wrote:
Hi,

1. Copy your working dialplan entry.

2. Add <condition field="caller_id_number" data="4302000"/>

3. Change the bridge/transfer application to connect to the operator

Take note to place the above entry ahead of your working entry. I hope this helps.

/Nandy

On Sun, Aug 18, 2013 at 8:01 PM, Ravi <sravi123@yahoo.com> wrote:

Hello Everyone !

I have successfully configured my PRI connection. I am able to send and receive calls. Now I am trying to have an operator handle one number - say 4302000. When any call is received the operator will talk to the caller and need to transfer the call to an extension. I tried looking at dialplan documentation, and I think I find only instances where the transfer is done within the program and not when some one picks up the call.

Can some one please point me to right place/ documents where I can find information regarding this.

I did find a link with some similar request, but the information is limited.
http://lists.freeswitch.org/pipermail/freeswitch-users/2012-October/088579.html

Thanks for your help.
Ravi

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