Thanks Steve. I have a couple of Grandstream phones. The Grandstream phones work the same way as you have outlined in your mail. I do need some more phones for my office, and since you have mentioned about Polycom, I could try them this time.

Thanks again for the response.
Ravi


On 20/08/13 3:41 AM, Steven Schoch wrote:
It seems that different phones behave differently regarding call transfer. On our Polycom phones, you press Trans, which puts the caller on hold and prompts for another number to dial. After you call the extension, and talk to the 3rd party, you press Trans again. You can't transfer a call that has been put on hold without taking it off hold first.

-- 
Steve


On Mon, Aug 19, 2013 at 1:23 PM, Nandy Dagondon <nandy1925@gmail.com> wrote:
Hi Ravi,

Nice to know it helped. What  you're describing is Supervised Call Transfer. Locate your phone's HOLD and TRANSFER buttons. 
1. Press HOLD to place the caller on-hold. She'll enjoy the music :-)
2. You'll hear a dialtone. Dial extension 1010. Talk to the 3rd party.
3. If she accepts it, press the TRANSFER button then hang-up.
4. If not, press the HOLD button to resume talking to the caller.



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