[Freeswitch-users] How to use originate command call to number and then bridge to call center module

Do Nguyen Ha donguyenha at gmail.com
Wed Sep 5 01:24:12 UTC 2018

thank you for sharing your experience

my goal is simple auto calling from esl to a list of numbers(callers) when
callers answer phone and then i will bridge to callcenter module

to check the callers answer or not of originate command, i use the
event-name "BACKGROUND_JOB". the message body to check is "_body": "-ERR

to check the callers is answered by the agents of callcenter i use the
event-name "CUSTOM" and event-name  "bridge-agent-start"

that is my dial manger logic

is there any suggestion

thank you

On Wed, Sep 5, 2018 at 2:19 AM Matthew Grooms <matthew at brightfire.net>

> To originate and connect directly to mod_callcenter, you should be able to
> just call the application with the queue name ...
> originate orgination-string &callcenter(queue-name)
> for example:
> orginate sofia/gateway/mygateway/+15555555555 &callcenter(1000 at default)
> It sounds like your trying to do outbound call center dialing. I have an
> extension configured for each call center queue. My external dial manager
> calls into freeswitch to launch a lua script with a bunch of arguments.
> That script does an originate, checks if a person or a machine answered (
> AMD module + a bunch of other checks ) and then transfers people to the
> extension associated with the call center queue. It's not difficult with a
> little trial and error. The hard part is building the dial manger logic :/
> Hope this helps,
> -Matthew
> On 8/31/2018 12:32 PM, Do Nguyen Ha wrote:
> Hi
> i read on the freeswitch website about a syntax of the originate command
> there are a lot of examples show how to use it, but there is no example to
> make a new call(callA) and then bridge a call(callA) to call center
> module(callcenter application)
> example to make call and bridge a call to another number
> originate user/1000 &bridge(user/100)
> please help
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