<div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">thank you for sharing your experience</div><div dir="ltr"><br><div>my goal is simple auto calling from esl to a list of numbers(callers) when callers answer phone and then i will bridge to callcenter module</div><div><br></div><div>to check the callers answer or not of originate command, i use the event-name "BACKGROUND_JOB". the message body to check is "_body": "-ERR USER_BUSY\n"/"-ERR NO_ANSWER\n"/"-ERR DESTINATION_OUT_OF_ORDER\n"...</div><div><br></div><div>to check the callers is answered by the agents of callcenter i use the event-name "CUSTOM" and event-name "bridge-agent-start"</div><div><br></div><div>that is my dial manger logic</div><div><br></div><div>is there any suggestion</div><div><br></div><div>thank you</div></div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Wed, Sep 5, 2018 at 2:19 AM Matthew Grooms <<a href="mailto:matthew@brightfire.net">matthew@brightfire.net</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
To originate and connect directly to mod_callcenter, you should be
able to just call the application with the queue name ...
<p>originate orgination-string &callcenter(queue-name)</p>
<p>for example:</p>
orginate sofia/gateway/mygateway/+15555555555
&callcenter(1000@default)<br>
<br>
It sounds like your trying to do outbound call center dialing. I
have an extension configured for each call center queue. My external
dial manager calls into freeswitch to launch a lua script with a
bunch of arguments. That script does an originate, checks if a
person or a machine answered ( AMD module + a bunch of other checks
) and then transfers people to the extension associated with the
call center queue. It's not difficult with a little trial and error.
The hard part is building the dial manger logic :/<br>
<p>Hope this helps,<br>
</p>
<p>-Matthew</p>
<div class="m_-5614155359163389295moz-cite-prefix">On 8/31/2018 12:32 PM, Do Nguyen Ha
wrote:<br>
</div>
<blockquote type="cite">
<div dir="ltr">
<div dir="ltr">
<div dir="ltr">Hi
<div><br>
</div>
<div>i read on the freeswitch website about a syntax of the
originate command</div>
<div><br>
</div>
<div>there are a lot of examples show how to use it, but
there is no example to make a new call(callA) and then
bridge a call(callA) to call center module(callcenter
application)</div>
<div><br>
</div>
<div>example to make call and bridge a call to another
number</div>
<div>originate user/1000 &bridge(user/100)</div>
<div><br>
</div>
<div>please help</div>
</div>
</div>
</div>
<br>
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