[Freeswitch-users] How to use originate command call to number and then bridge to call center module

Matthew Grooms matthew at brightfire.net
Tue Sep 4 16:45:40 UTC 2018

To originate and connect directly to mod_callcenter, you should be able 
to just call the application with the queue name ...

originate orgination-string &callcenter(queue-name)

for example:

orginate sofia/gateway/mygateway/+15555555555 &callcenter(1000 at default)

It sounds like your trying to do outbound call center dialing. I have an 
extension configured for each call center queue. My external dial 
manager calls into freeswitch to launch a lua script with a bunch of 
arguments. That script does an originate, checks if a person or a 
machine answered ( AMD module + a bunch of other checks ) and then 
transfers people to the extension associated with the call center queue. 
It's not difficult with a little trial and error. The hard part is 
building the dial manger logic :/

Hope this helps,


On 8/31/2018 12:32 PM, Do Nguyen Ha wrote:
> Hi
> i read on the freeswitch website about a syntax of the originate command
> there are a lot of examples show how to use it, but there is no 
> example to make a new call(callA) and then bridge a call(callA) to 
> call center module(callcenter application)
> example to make call and bridge a call to another number
> originate user/1000 &bridge(user/100)
> please help
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