[Freeswitch-users] Callcenter module, can I originate call for an agent in uuid-standby mode ?

Ítalo Rossi italo at freeswitch.org
Wed Jun 21 12:44:29 UTC 2017

uuid-standby is the same as a Consumer agent for mod_fifo (off-hook agent).


Yes it's possible, it's just a matter of putting the right commands on your
dialplan. When you log in your uuid-standby agent, put the session uuid in
a hash (hash insert/agents_uuid/myagent/uuid), then you query this hash
(hash select/agents_uuid/myagent) before originate and set a variable on
the originate channel, when the call is established you call intercept app
with the agent uuid:

<action application="intercept" data="${agent_standby_uuid}"/>

This will bridge your originated call with the agent's standby leg. You can
even pause the agent before calling intercept to make sure the agent
doesn't get another call or call callcenter_track app
callcenter_track(myagent), this will tell mod_callcenter that this agent
has an external call and the agent won't be called until the number of
external_calls is 0 again.

I'm pretty sure you can do the same with mod_fifo.

On Tue, Jun 20, 2017 at 12:43 PM, Michael Jerris <mike at jerris.com> wrote:

> Not sure what that means exactly.
> On Jun 20, 2017, at 10:00 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com>
> wrote:
> alright, does mod_fifo support some sort of uuid_standby mode ?
> On Mon, Jun 19, 2017 at 6:27 PM, Michael Jerris <mike at jerris.com> wrote:
>> mod_fifo has ALWAYS been superior, people assume otherwise because of the
>> name.  Check it out, its pretty powerful.  mod_callcenter was written
>> because people had a hard time understanding mod_fifo.  It supports agent
>> tracking, some skills routing, inbound and outbound agents, etc.  If there
>> is stuff missing we should really sort getting it into mod_fifo and abandon
>> mod_callcenter.
>> > On Jun 19, 2017, at 12:48 PM, Michael Avers <michael at mailworks.org>
>> wrote:
>> >
>> > What makes mod_fifo better these days? Some reason I was under the
>> impression mod_callcenter is a better choice. Can you please give some real
>> world examples where mod_fifo excels compared to mod_callcenter, or
>> features that are not possible to implement with the latter?
>> >
>> > Thanks
>> > Mike
>> >
>> > On Mon, Jun 19, 2017, at 09:34 AM, Michael Jerris wrote:
>> >> mod_fifo is a much more feature rich version of a call queue than
>> mod_callcenter.  You might want to check that out instead.
>> >>
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Ítalo Rossi
italo at freeswitch.org
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