[Freeswitch-users] Callcenter module, can I originate call for an agent in uuid-standby mode ?

[Khalil Khamlichi]

Thanks a lot Italo, this solved my problem.

On Wed, Jun 21, 2017 at 12:44 PM, Ítalo Rossi <italo at freeswitch.org> wrote:

> uuid-standby is the same as a Consumer agent for mod_fifo (off-hook agent).
>
> Khalil,
>
> Yes it's possible, it's just a matter of putting the right commands on
> your dialplan. When you log in your uuid-standby agent, put the session
> uuid in a hash (hash insert/agents_uuid/myagent/uuid), then you query
> this hash (hash select/agents_uuid/myagent) before originate and set a
> variable on the originate channel, when the call is established you call
> intercept app with the agent uuid:
>
> <action application="intercept" data="${agent_standby_uuid}"/>
>
> This will bridge your originated call with the agent's standby leg. You
> can even pause the agent before calling intercept to make sure the agent
> doesn't get another call or call callcenter_track app
> callcenter_track(myagent), this will tell mod_callcenter that this agent
> has an external call and the agent won't be called until the number of
> external_calls is 0 again.
>
> I'm pretty sure you can do the same with mod_fifo.
>
>
>
> On Tue, Jun 20, 2017 at 12:43 PM, Michael Jerris <mike at jerris.com> wrote:
>
>> Not sure what that means exactly.
>>
>> On Jun 20, 2017, at 10:00 AM, Khalil Khamlichi <
>> khamlichi.khalil at gmail.com> wrote:
>>
>> alright, does mod_fifo support some sort of uuid_standby mode ?
>>
>> On Mon, Jun 19, 2017 at 6:27 PM, Michael Jerris <mike at jerris.com> wrote:
>>
>>> mod_fifo has ALWAYS been superior, people assume otherwise because of
>>> the name.  Check it out, its pretty powerful.  mod_callcenter was written
>>> because people had a hard time understanding mod_fifo.  It supports agent
>>> tracking, some skills routing, inbound and outbound agents, etc.  If there
>>> is stuff missing we should really sort getting it into mod_fifo and abandon
>>> mod_callcenter.
>>>
>>>
>>> > On Jun 19, 2017, at 12:48 PM, Michael Avers <michael at mailworks.org>
>>> wrote:
>>> >
>>> > What makes mod_fifo better these days? Some reason I was under the
>>> impression mod_callcenter is a better choice. Can you please give some real
>>> world examples where mod_fifo excels compared to mod_callcenter, or
>>> features that are not possible to implement with the latter?
>>> >
>>> > Thanks
>>> > Mike
>>> >
>>> > On Mon, Jun 19, 2017, at 09:34 AM, Michael Jerris wrote:
>>> >> mod_fifo is a much more feature rich version of a call queue than
>>> mod_callcenter.  You might want to check that out instead.
>>> >>
>>>
>>
>>
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>
>
>
> --
> Ítalo Rossi
> italo at freeswitch.org
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
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> http://confluence.freeswitch.org
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>
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