[Freeswitch-users] Callcenter module, can I originate call for an agent in uuid-standby mode ?
khamlichi.khalil at gmail.com
Wed Jun 21 10:35:18 UTC 2017
when a customer calls, freeswitch has two ways to reach an agent
1 - dial the agent extension and hand over the customer to him
2 - if agent is already on a call with freeswitch (using uuid-mode of
callcenter module) just bridge customer to this session.
so my question is , does mod_fifo has this same functionality in method
number 2 of reaching agent ?
On Tue, Jun 20, 2017 at 3:43 PM, Michael Jerris <mike at jerris.com> wrote:
> Not sure what that means exactly.
> On Jun 20, 2017, at 10:00 AM, Khalil Khamlichi <khamlichi.khalil at gmail.com>
> alright, does mod_fifo support some sort of uuid_standby mode ?
> On Mon, Jun 19, 2017 at 6:27 PM, Michael Jerris <mike at jerris.com> wrote:
>> mod_fifo has ALWAYS been superior, people assume otherwise because of the
>> name. Check it out, its pretty powerful. mod_callcenter was written
>> because people had a hard time understanding mod_fifo. It supports agent
>> tracking, some skills routing, inbound and outbound agents, etc. If there
>> is stuff missing we should really sort getting it into mod_fifo and abandon
>> > On Jun 19, 2017, at 12:48 PM, Michael Avers <michael at mailworks.org>
>> > What makes mod_fifo better these days? Some reason I was under the
>> impression mod_callcenter is a better choice. Can you please give some real
>> world examples where mod_fifo excels compared to mod_callcenter, or
>> features that are not possible to implement with the latter?
>> > Thanks
>> > Mike
>> > On Mon, Jun 19, 2017, at 09:34 AM, Michael Jerris wrote:
>> >> mod_fifo is a much more feature rich version of a call queue than
>> mod_callcenter. You might want to check that out instead.
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