[Freeswitch-users] failed to find agent when using mod_callcenter

[Wagner]

I'm having the exactly same issue


2012/2/15 fieldpeak <fieldpeak at gmail.com>

> Hi friends,
>
> i'm using mod_callcenter, when i call a number of Queue, FS failed to find
> the agent. while i have register a softphone (nubmer 1001) in the system,
> also i already assing this agent to this queue in "callcenter.conf.xml", i
> doubt maybe it is wrong format for "user/1001 at localhost" in
> "callcenter.conf.xml", then i tried user/1001 at default. it still did not
> help, could anybody help me? thanks a lot!
>
> *log:*
>
> 2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent
> admin at localhost set state = Receiving
> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing
> global variables
> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing
> session specific variables
> 2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable
> [call_timeout]=[10]
> 2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user
> [1001 at default]
> 2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot create
> outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate
> Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
> 2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent
> admin at localhost Origination Canceled : SUBSCRIBER_ABSENT
>
> *reg user info:*
>
> Call-ID:        e8534b480a48a927 at SG9tZS1QQy14NjQ.
> User:           1001 at 192.168.200.252
> Contact:        "1001" <sip:1001 at x.x.x.x
> :8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes>
> Agent:          eyeBeam release 3015c stamp 27107
> Status:         Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10)
> EXPSECS(87)
> Host:           DEMO
> IP:             y.y.y.y
> Port:           8420
> Auth-User:      1001
> Auth-Realm:    x.x.x.x
> MWI-Account:    1001 at 192.168.200.252
>
> callcenter.conf.xml:
>
> <configuration name="callcenter.conf" description="CallCenter">
>     <settings>
>         <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
>     </settings>
>
>     <queues>
>         <queue name="7_Queue_test at localhost">
>             <param name="strategy" value="longest-idle-agent"/>
>             <param name="moh-sound" value="$${hold_music}"/>
>             <param name="time-base-score" value="system"/>
>             <param name="max-wait-time" value="0"/>
>             <param name="max-wait-time-with-no-agent" value="0"/>
>             <param name="tier-rules-apply" value="false"/>
>             <param name="tier-rule-wait-second" value="300"/>
>             <param name="tier-rule-wait-multiply-level" value="true"/>
>             <param name="tier-rule-no-agent-no-wait" value="false"/>
>             <param name="discard-abandoned-after" value="60"/>
>             <param name="abandoned-resume-allowed" value="false"/>
>         </queue>
>     </queues>
>
> <!-- WARNING: Configuration of XML Agents will be updated into the DB upon
> restart. -->
> <!-- WARNING: Configuration of XML Tiers will reset the level and position
> if those were supplied. -->
> <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS
> shared DB setup (Not currently supported anyway) -->
>     <agents>
>                 <agent name="admin at localhost" type="callback"
> contact="[call_timeout=10]user/1001 at localhost" status="Available (On
> Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10"
> busy-delay-time="60" />
>     </agents>
>
> <!-- If no level or position is provided, they will default to 1.  You
> should do this to keep db value on restart. -->
>     <tiers>
>         <tier agent="admin at localhost" queue="7_Queue_test at localhost"
> level="1" position="1"/>
>     </tiers>
>
> </configuration>
>
> --
> Regards,
> Charles
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20120225/e9f66d67/attachment.html