I&#39;m having the exactly same issue<br><br><br><div class="gmail_quote">2012/2/15 fieldpeak <span dir="ltr">&lt;<a href="mailto:fieldpeak@gmail.com">fieldpeak@gmail.com</a>&gt;</span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

Hi friends,<br><br>i&#39;m using mod_callcenter, when i call a number of Queue, FS failed to find the agent. while i have register a softphone (nubmer 1001) in the system, also i already assing this agent to this queue in &quot;callcenter.conf.xml&quot;, i doubt maybe it is wrong format for &quot;<span style="background-color:rgb(255,255,0)">user/1001@localhost</span>&quot; in &quot;callcenter.conf.xml&quot;, then i tried<span style> <span style="background-color:rgb(255,255,0)">user/1001@default</span>. it still did not help, could anybody help me? thanks a lot!</span><br>


<br><u>log:</u><br><br>2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent admin@localhost set state = Receiving<br>2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing global variables<br>


2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing session specific variables<br>2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable [call_timeout]=[10]<br><span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can&#39;t find user [1001@default]</span><br style="background-color:rgb(255,255,0)">


<span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]</span><br style="background-color:rgb(255,255,0)">


<span style="background-color:rgb(255,255,0)">2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]</span><br>2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent admin@localhost Origination Canceled : SUBSCRIBER_ABSENT<br>


<br><u>reg user info:</u><br><br>Call-ID:        e8534b480a48a927@SG9tZS1QQy14NjQ.<br>User:           <a href="mailto:1001@192.168.200.252" target="_blank">1001@192.168.200.252</a><br>Contact:       <span style="background-color:rgb(255,255,0)"> &quot;1001&quot; &lt;sip:1001@x.x.x.x:8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes</span>&gt;<br>


Agent:          eyeBeam release 3015c stamp 27107<br>Status:         Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10) EXPSECS(87)<br>Host:           DEMO<br>IP:             y.y.y.y<br>Port:           8420<br>Auth-User:      1001<br>


Auth-Realm:    x.x.x.x<br>MWI-Account:    <a href="mailto:1001@192.168.200.252" target="_blank">1001@192.168.200.252</a><br><br>callcenter.conf.xml:<br><br>&lt;configuration name=&quot;callcenter.conf&quot; description=&quot;CallCenter&quot;&gt;<br>


    &lt;settings&gt;<br>        &lt;!--&lt;param name=&quot;odbc-dsn&quot; value=&quot;dsn:user:pass&quot;/&gt;--&gt;<br>    &lt;/settings&gt;<br><br>    &lt;queues&gt;<br>        &lt;queue name=&quot;7_Queue_test@localhost&quot;&gt;<br>


            &lt;param name=&quot;strategy&quot; value=&quot;longest-idle-agent&quot;/&gt;<br>            &lt;param name=&quot;moh-sound&quot; value=&quot;$${hold_music}&quot;/&gt;<br>            &lt;param name=&quot;time-base-score&quot; value=&quot;system&quot;/&gt;<br>


            &lt;param name=&quot;max-wait-time&quot; value=&quot;0&quot;/&gt;<br>            &lt;param name=&quot;max-wait-time-with-no-agent&quot; value=&quot;0&quot;/&gt;<br>            &lt;param name=&quot;tier-rules-apply&quot; value=&quot;false&quot;/&gt;<br>


            &lt;param name=&quot;tier-rule-wait-second&quot; value=&quot;300&quot;/&gt;<br>            &lt;param name=&quot;tier-rule-wait-multiply-level&quot; value=&quot;true&quot;/&gt;<br>            &lt;param name=&quot;tier-rule-no-agent-no-wait&quot; value=&quot;false&quot;/&gt;<br>


            &lt;param name=&quot;discard-abandoned-after&quot; value=&quot;60&quot;/&gt;<br>            &lt;param name=&quot;abandoned-resume-allowed&quot; value=&quot;false&quot;/&gt;<br>        &lt;/queue&gt;<br>    &lt;/queues&gt;<br>


<br>&lt;!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. --&gt;<br>&lt;!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. --&gt;<br>&lt;!-- WARNING: Agents and Tiers XML config shouldn&#39;t be used in a multi FS shared DB setup (Not currently supported anyway) --&gt;<br>


    &lt;agents&gt;<br>                &lt;agent name=&quot;admin@localhost&quot; type=&quot;callback&quot; contact=&quot;[call_timeout=10]<span style="background-color:rgb(255,255,0)">user/1001@localhost</span>&quot; status=&quot;Available (On Demand)&quot; max-no-answer=&quot;3&quot; wrap-up-time=&quot;10&quot; reject-delay-time=&quot;10&quot; busy-delay-time=&quot;60&quot; /&gt;<br>


    &lt;/agents&gt;<br><br>&lt;!-- If no level or position is provided, they will default to 1.  You should do this to keep db value on restart. --&gt;<br>    &lt;tiers&gt;<br>        &lt;tier agent=&quot;admin@localhost&quot; queue=&quot;7_Queue_test@localhost&quot; level=&quot;1&quot; position=&quot;1&quot;/&gt;<br>


    &lt;/tiers&gt;<br><br>&lt;/configuration&gt;<span class="HOEnZb"><font color="#888888"><br clear="all"><br>-- <br>Regards,<br>Charles<br><br>
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