[Freeswitch-users] failed to find agent when using mod_callcenter

[Peter Blackford]

Try contact="[call_timeout=60]user/1001"

On 25 February 2012 13:39, Wagner <wagnerspi at gmail.com> wrote:

> I'm having the exactly same issue
>
>
> 2012/2/15 fieldpeak <fieldpeak at gmail.com>
>
>> Hi friends,
>>
>> i'm using mod_callcenter, when i call a number of Queue, FS failed to
>> find the agent. while i have register a softphone (nubmer 1001) in the
>> system, also i already assing this agent to this queue in
>> "callcenter.conf.xml", i doubt maybe it is wrong format for "
>> user/1001 at localhost" in "callcenter.conf.xml", then i tried
>> user/1001 at default. it still did not help, could anybody help me? thanks
>> a lot!
>>
>> *log:*
>>
>> 2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent
>> admin at localhost set state = Receiving
>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing
>> global variables
>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing
>> session specific variables
>> 2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable
>> [call_timeout]=[10]
>> 2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user
>> [1001 at default]
>> 2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot
>> create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate
>> Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
>> 2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent
>> admin at localhost Origination Canceled : SUBSCRIBER_ABSENT
>>
>> *reg user info:*
>>
>> Call-ID:        e8534b480a48a927 at SG9tZS1QQy14NjQ.
>> User:           1001 at 192.168.200.252
>> Contact:        "1001" <sip:1001 at x.x.x.x
>> :8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes>
>> Agent:          eyeBeam release 3015c stamp 27107
>> Status:         Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10)
>> EXPSECS(87)
>> Host:           DEMO
>> IP:             y.y.y.y
>> Port:           8420
>> Auth-User:      1001
>> Auth-Realm:    x.x.x.x
>> MWI-Account:    1001 at 192.168.200.252
>>
>> callcenter.conf.xml:
>>
>> <configuration name="callcenter.conf" description="CallCenter">
>>     <settings>
>>         <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
>>     </settings>
>>
>>     <queues>
>>         <queue name="7_Queue_test at localhost">
>>             <param name="strategy" value="longest-idle-agent"/>
>>             <param name="moh-sound" value="$${hold_music}"/>
>>             <param name="time-base-score" value="system"/>
>>             <param name="max-wait-time" value="0"/>
>>             <param name="max-wait-time-with-no-agent" value="0"/>
>>             <param name="tier-rules-apply" value="false"/>
>>             <param name="tier-rule-wait-second" value="300"/>
>>             <param name="tier-rule-wait-multiply-level" value="true"/>
>>             <param name="tier-rule-no-agent-no-wait" value="false"/>
>>             <param name="discard-abandoned-after" value="60"/>
>>             <param name="abandoned-resume-allowed" value="false"/>
>>         </queue>
>>     </queues>
>>
>> <!-- WARNING: Configuration of XML Agents will be updated into the DB
>> upon restart. -->
>> <!-- WARNING: Configuration of XML Tiers will reset the level and
>> position if those were supplied. -->
>> <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS
>> shared DB setup (Not currently supported anyway) -->
>>     <agents>
>>                 <agent name="admin at localhost" type="callback"
>> contact="[call_timeout=10]user/1001 at localhost" status="Available (On
>> Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10"
>> busy-delay-time="60" />
>>     </agents>
>>
>> <!-- If no level or position is provided, they will default to 1.  You
>> should do this to keep db value on restart. -->
>>     <tiers>
>>         <tier agent="admin at localhost" queue="7_Queue_test at localhost"
>> level="1" position="1"/>
>>     </tiers>
>>
>> </configuration>
>>
>> --
>> Regards,
>> Charles
>>
>>
>> _________________________________________________________________________
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>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
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>>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
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>
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