[Freeswitch-users] failed to find agent when using mod_callcenter

Wagner wagnerspi at gmail.com
Sat Feb 25 17:46:38 MSK 2012


Thanks Peter, it worked for me, I removed the @default after 1001 and worked

thanks a lot

2012/2/25 Peter Blackford <peter at onemetric.com>

> Try contact="[call_timeout=60]user/1001"
>
>
> On 25 February 2012 13:39, Wagner <wagnerspi at gmail.com> wrote:
>
>> I'm having the exactly same issue
>>
>>
>> 2012/2/15 fieldpeak <fieldpeak at gmail.com>
>>
>>>  Hi friends,
>>>
>>> i'm using mod_callcenter, when i call a number of Queue, FS failed to
>>> find the agent. while i have register a softphone (nubmer 1001) in the
>>> system, also i already assing this agent to this queue in
>>> "callcenter.conf.xml", i doubt maybe it is wrong format for "
>>> user/1001 at localhost" in "callcenter.conf.xml", then i tried
>>> user/1001 at default. it still did not help, could anybody help me? thanks
>>> a lot!
>>>
>>> *log:*
>>>
>>> 2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent
>>> admin at localhost set state = Receiving
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing
>>> global variables
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing
>>> session specific variables
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable
>>> [call_timeout]=[10]
>>> 2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user
>>> [1001 at default]
>>> 2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot
>>> create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate
>>> Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
>>> 2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent
>>> admin at localhost Origination Canceled : SUBSCRIBER_ABSENT
>>>
>>> *reg user info:*
>>>
>>> Call-ID:        e8534b480a48a927 at SG9tZS1QQy14NjQ.
>>> User:           1001 at 192.168.200.252
>>> Contact:        "1001" <sip:1001 at x.x.x.x
>>> :8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes>
>>> Agent:          eyeBeam release 3015c stamp 27107
>>> Status:         Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10)
>>> EXPSECS(87)
>>> Host:           DEMO
>>> IP:             y.y.y.y
>>> Port:           8420
>>> Auth-User:      1001
>>> Auth-Realm:    x.x.x.x
>>> MWI-Account:    1001 at 192.168.200.252
>>>
>>> callcenter.conf.xml:
>>>
>>> <configuration name="callcenter.conf" description="CallCenter">
>>>     <settings>
>>>         <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
>>>     </settings>
>>>
>>>     <queues>
>>>         <queue name="7_Queue_test at localhost">
>>>             <param name="strategy" value="longest-idle-agent"/>
>>>             <param name="moh-sound" value="$${hold_music}"/>
>>>             <param name="time-base-score" value="system"/>
>>>             <param name="max-wait-time" value="0"/>
>>>             <param name="max-wait-time-with-no-agent" value="0"/>
>>>             <param name="tier-rules-apply" value="false"/>
>>>             <param name="tier-rule-wait-second" value="300"/>
>>>             <param name="tier-rule-wait-multiply-level" value="true"/>
>>>             <param name="tier-rule-no-agent-no-wait" value="false"/>
>>>             <param name="discard-abandoned-after" value="60"/>
>>>             <param name="abandoned-resume-allowed" value="false"/>
>>>         </queue>
>>>     </queues>
>>>
>>> <!-- WARNING: Configuration of XML Agents will be updated into the DB
>>> upon restart. -->
>>> <!-- WARNING: Configuration of XML Tiers will reset the level and
>>> position if those were supplied. -->
>>> <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi
>>> FS shared DB setup (Not currently supported anyway) -->
>>>     <agents>
>>>                 <agent name="admin at localhost" type="callback"
>>> contact="[call_timeout=10]user/1001 at localhost" status="Available (On
>>> Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10"
>>> busy-delay-time="60" />
>>>     </agents>
>>>
>>> <!-- If no level or position is provided, they will default to 1.  You
>>> should do this to keep db value on restart. -->
>>>     <tiers>
>>>         <tier agent="admin at localhost" queue="7_Queue_test at localhost"
>>> level="1" position="1"/>
>>>     </tiers>
>>>
>>> </configuration>
>>>
>>> --
>>> Regards,
>>> Charles
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> 
>>> 
>>>
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>>>
>>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> 
>> 
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> 
> 
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
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>
>
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