[Freeswitch-users] failed to find agent when using mod_callcenter
Wagner
wagnerspi at gmail.com
Sat Feb 25 17:46:38 MSK 2012
Thanks Peter, it worked for me, I removed the @default after 1001 and worked
thanks a lot
2012/2/25 Peter Blackford <peter at onemetric.com>
> Try contact="[call_timeout=60]user/1001"
>
>
> On 25 February 2012 13:39, Wagner <wagnerspi at gmail.com> wrote:
>
>> I'm having the exactly same issue
>>
>>
>> 2012/2/15 fieldpeak <fieldpeak at gmail.com>
>>
>>> Hi friends,
>>>
>>> i'm using mod_callcenter, when i call a number of Queue, FS failed to
>>> find the agent. while i have register a softphone (nubmer 1001) in the
>>> system, also i already assing this agent to this queue in
>>> "callcenter.conf.xml", i doubt maybe it is wrong format for "
>>> user/1001 at localhost" in "callcenter.conf.xml", then i tried
>>> user/1001 at default. it still did not help, could anybody help me? thanks
>>> a lot!
>>>
>>> *log:*
>>>
>>> 2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent
>>> admin at localhost set state = Receiving
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing
>>> global variables
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing
>>> session specific variables
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable
>>> [call_timeout]=[10]
>>> 2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user
>>> [1001 at default]
>>> 2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot
>>> create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
>>> 2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate
>>> Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
>>> 2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent
>>> admin at localhost Origination Canceled : SUBSCRIBER_ABSENT
>>>
>>> *reg user info:*
>>>
>>> Call-ID: e8534b480a48a927 at SG9tZS1QQy14NjQ.
>>> User: 1001 at 192.168.200.252
>>> Contact: "1001" <sip:1001 at x.x.x.x
>>> :8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes>
>>> Agent: eyeBeam release 3015c stamp 27107
>>> Status: Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10)
>>> EXPSECS(87)
>>> Host: DEMO
>>> IP: y.y.y.y
>>> Port: 8420
>>> Auth-User: 1001
>>> Auth-Realm: x.x.x.x
>>> MWI-Account: 1001 at 192.168.200.252
>>>
>>> callcenter.conf.xml:
>>>
>>> <configuration name="callcenter.conf" description="CallCenter">
>>> <settings>
>>> <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
>>> </settings>
>>>
>>> <queues>
>>> <queue name="7_Queue_test at localhost">
>>> <param name="strategy" value="longest-idle-agent"/>
>>> <param name="moh-sound" value="$${hold_music}"/>
>>> <param name="time-base-score" value="system"/>
>>> <param name="max-wait-time" value="0"/>
>>> <param name="max-wait-time-with-no-agent" value="0"/>
>>> <param name="tier-rules-apply" value="false"/>
>>> <param name="tier-rule-wait-second" value="300"/>
>>> <param name="tier-rule-wait-multiply-level" value="true"/>
>>> <param name="tier-rule-no-agent-no-wait" value="false"/>
>>> <param name="discard-abandoned-after" value="60"/>
>>> <param name="abandoned-resume-allowed" value="false"/>
>>> </queue>
>>> </queues>
>>>
>>> <!-- WARNING: Configuration of XML Agents will be updated into the DB
>>> upon restart. -->
>>> <!-- WARNING: Configuration of XML Tiers will reset the level and
>>> position if those were supplied. -->
>>> <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi
>>> FS shared DB setup (Not currently supported anyway) -->
>>> <agents>
>>> <agent name="admin at localhost" type="callback"
>>> contact="[call_timeout=10]user/1001 at localhost" status="Available (On
>>> Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10"
>>> busy-delay-time="60" />
>>> </agents>
>>>
>>> <!-- If no level or position is provided, they will default to 1. You
>>> should do this to keep db value on restart. -->
>>> <tiers>
>>> <tier agent="admin at localhost" queue="7_Queue_test at localhost"
>>> level="1" position="1"/>
>>> </tiers>
>>>
>>> </configuration>
>>>
>>> --
>>> Regards,
>>> Charles
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>>
>>>
>>>
>>> Official FreeSWITCH Sites
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>>> http://wiki.freeswitch.org
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>>>
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>>> http://www.freeswitch.org
>>>
>>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>>
>>
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://wiki.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
>
>
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
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