[Freeswitch-users] [ANN] Spice Telephony 0.9.5 released (FS based callcenter)

ram talk2ram at gmail.com
Sun Dec 20 23:03:46 PST 2009


its good to hear

any compare document between Vicidial and this project


On Fri, Dec 18, 2009 at 7:16 PM, Andrew Thompson <andrew at hijacked.us> wrote:

> I've been asked to provide some screenshots, so here's some of the
> agent/supervisor interface:
> http://eagle.bsd.st/~andrew/cpxshots/
> Hopefully the image names are self-explanatory. In the ringing picture,
> that URL pop is a configurable URL that can be used to integrate with a
> CRM, in my case our own CRM - spicecsm. The URL supports interpolation
> for variables like callerid, clientid, call type, etc.
> The supervisor view is a little hard to describe via static images, but
> you're able to drag and drop agents into another profile (empty profiles
> are hidden when not dragging an agent), drag agents onto an agent to
> send them the call, and there's also various right click menus
> available.
> Oh, and I forgot to mention this before; this system is in 'live
> testing' and the goal is to do a final deployment sometime in January.
> Andrew
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