Hold and BLF - disable flashing or pickup for held call?
Hi, Anyone know if there is a way to change notify behaviour in FS to avoid the below confusion (eg on Snom, you can intercept a call that someone you monitor has held), up to and including disabling NOTIFY for a held endpoint but not for a ringing one? Thanks, Alex ******* Hi, I have some snom 370s, and I noticed that when a monitored extension has held a call then the corresponding BLF lamp flashes exactly as if the monitored extension is ringing, and it is then possible to steal the call from the "holder" by pressing the button. Ideally I'd like neither of these things to happen. Is it possible to disable one or both for a held call? I have a polycom IP 650 with productivity licence and it shows the status of the holding extension as ringing (with the musical notes animation on the status display - not great) but at least it doesn't steal the call. Cheers Alex -- This message is intended only for the addressee and may contain confidential information. Unless you are that person, you may not disclose its contents or use it in any way and are requested to delete the message along with any attachments and notify us immediately. "Transact" is operated by Integrated Financial Arrangements plc Domain House, 5-7 Singer Street, London EC2A 4BQ Tel: (020) 7608 4900 Fax: (020) 7608 5300 (Registered office: as above; Registered in England and Wales under number: 3727592) Authorised and regulated by the Financial Services Authority (entered on the FSA Register; number: 190856) FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean.
Are you on the 8.x firmware? /b On Sep 5, 2011, at 3:24 PM, Alex Crow wrote:
Hi,
Anyone know if there is a way to change notify behaviour in FS to avoid the below confusion (eg on Snom, you can intercept a call that someone you monitor has held), up to and including disabling NOTIFY for a held endpoint but not for a ringing one?
Thanks,
Alex
*******
Hi,
I have some snom 370s, and I noticed that when a monitored extension has held a call then the corresponding BLF lamp flashes exactly as if the monitored extension is ringing, and it is then possible to steal the call from the "holder" by pressing the button.
Ideally I'd like neither of these things to happen. Is it possible to disable one or both for a held call?
I have a polycom IP 650 with productivity licence and it shows the status of the holding extension as ringing (with the musical notes animation on the status display - not great) but at least it doesn't steal the call.
Cheers
Alex
Brian, Snom think that this flashing on hold is incorrect - I had this on my snom forum post: No! I've never seen such behaviour - Neither the LED is supposed to blink when the monitored party is on hold, nor it should be possible to steal the call by hitting the function key. That indeed is extremely confusing and is definitely not intended. I don't have much (if at all) experience with Freeswitch but from what I understand, extension monitoring is being configured through dial plans (and?/) or themod_snom module <http://wiki.freeswitch.org/wiki/Mod_snom>. I guess something is not configured properly which results in the problem you are encountering. It should not make any difference whether the monitored extension is set on hold or not. Can you post a SIP trace which shows such a scenario? I replied with: Extension monitoring is being done with bog-standard subscriptions, not with mod_snom or anything extra in the dialplan. The Polycoms flash the button while a monitored line is held, but you can't pick it up. I will try to get a trace from the phone, however someone re-used my test FS box for a windows desktop while I was away, so I have to build a new one. Any more ideas as to why this is happening? Cheers Alex On 05/09/11 23:15, Brian West wrote:
Are you on the 8.x firmware?
/b
On Sep 5, 2011, at 3:24 PM, Alex Crow wrote:
Hi,
Anyone know if there is a way to change notify behaviour in FS to avoid the below confusion (eg on Snom, you can intercept a call that someone you monitor has held), up to and including disabling NOTIFY for a held endpoint but not for a ringing one?
Thanks,
Alex
*******
Hi,
I have some snom 370s, and I noticed that when a monitored extension has held a call then the corresponding BLF lamp flashes exactly as if the monitored extension is ringing, and it is then possible to steal the call from the "holder" by pressing the button.
Ideally I'd like neither of these things to happen. Is it possible to disable one or both for a held call?
I have a polycom IP 650 with productivity licence and it shows the status of the holding extension as ringing (with the musical notes animation on the status display - not great) but at least it doesn't steal the call.
Cheers
Alex
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-- This message is intended only for the addressee and may contain confidential information. Unless you are that person, you may not disclose its contents or use it in any way and are requested to delete the message along with any attachments and notify us immediately. "Transact" is operated by Integrated Financial Arrangements plc Domain House, 5-7 Singer Street, London EC2A 4BQ Tel: (020) 7608 4900 Fax: (020) 7608 5300 (Registered office: as above; Registered in England and Wales under number: 3727592) Authorised and regulated by the Financial Services Authority (entered on the FSA Register; number: 190856)
On 12/09/11 10:25, Alex Crow wrote:
Brian,
Snom think that this flashing on hold is incorrect - I had this on my snom forum post:
No! I've never seen such behaviour - Neither the LED is supposed to blink when the monitored party is on hold, nor it should be possible to steal the call by hitting the function key. That indeed is extremely confusing and is definitely not intended. I don't have much (if at all) experience with Freeswitch but from what I understand, extension monitoring is being configured through dial plans (and?/) or themod_snom module <http://wiki.freeswitch.org/wiki/Mod_snom>. I guess something is not configured properly which results in the problem you are encountering. It should not make any difference whether the monitored extension is set on hold or not. Can you post a SIP trace which shows such a scenario?
I replied with:
Extension monitoring is being done with bog-standard subscriptions, not with mod_snom or anything extra in the dialplan. The Polycoms flash the button while a monitored line is held, but you can't pick it up. I will try to get a trace from the phone, however someone re-used my test FS box for a windows desktop while I was away, so I have to build a new one.
Any more ideas as to why this is happening?
Cheers
Alex
Anyone know anything about this? We are having some problems with confused users in one of our offices. Thanks, Alex This message is intended only for the addressee and may contain confidential information. Unless you are that person, you may not disclose its contents or use it in any way and are requested to delete the message along with any attachments and notify us immediately. "Transact" is operated by Integrated Financial Arrangements plc Domain House, 5-7 Singer Street, London EC2A 4BQ Tel: (020) 7608 4900 Fax: (020) 7608 5300 (Registered office: as above; Registered in England and Wales under number: 3727592) Authorised and regulated by the Financial Services Authority (entered on the FSA Register; number: 190856)
participants (2)
-
Alex Crow
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Brian West