No! I've never seen such behaviour - Neither the LED is supposed to 
blink when the monitored party is on hold, nor it should be possible to 
steal the call by hitting the function key. That indeed is extremely 
confusing and is definitely not intended. 

I don't have much (if at all) experience with Freeswitch but from what I
 understand, extension monitoring is being configured through dial plans
 (and?/) or the mod_snom module.

I guess something is not configured properly which results in the problem you are encountering.

It should not make any difference whether the monitored extension is set
 on hold or not. Can you post a SIP trace which shows such a scenario?

Extension monitoring is being done with bog-standard subscriptions, not with mod_snom or anything extra in the dialplan.

The Polycoms flash the button while a monitored line is held, but you can't pick it up.

I will try to get a trace from the phone, however someone re-used my 
test FS box for a windows desktop while I was away, so I have to build a
 new one.

Are you on the 8.x firmware?

/b

On Sep 5, 2011, at 3:24 PM, Alex Crow wrote:

Hi,

Anyone know if there is a way to change notify behaviour in FS to avoid 
the below confusion (eg on Snom, you can intercept a call that someone 
you monitor has held), up to and including disabling NOTIFY for a held 
endpoint but not for a ringing one?

Thanks,

Alex

*******

Hi,

I have some snom 370s, and I noticed that when a monitored extension has 
held a call then the corresponding BLF lamp flashes exactly as if the 
monitored extension is ringing, and it is then possible to steal the 
call from the "holder" by pressing the button.

Ideally I'd like neither of these things to happen. Is it possible to 
disable one or both for a held call?

I have a polycom IP 650 with productivity licence and it shows the 
status of the holding extension as ringing (with the musical notes 
animation on the status display - not great) but at least it doesn't 
steal the call.

Cheers

Alex

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