Call center - leave a number for a call back
Hi I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available I can't seem to find this in freeswitch
afaik there is no such feature built into freeswitch, you would have to add it yourself, or pay someone to do it, maybe you can try the commercial support. On Sun, Apr 14, 2019 at 2:14 PM Moshe Rosenberg <moshe.rosenberg@gmail.com> wrote:
Hi
I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available
I can't seem to find this in freeswitch _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-whil... You should also be able to use the cc_exit_keys variable to exit the queue and then you can do the logic for the call return On Sun, Apr 14, 2019 at 9:31 PM Moshe Rosenberg <moshe.rosenberg@gmail.com> wrote:
Hi
I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available
I can't seem to find this in freeswitch _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
You can do this via ESL On Mon, 15 Apr 2019 at 18:40, S.Rosenberg <thesipguy@gmail.com> wrote:
http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-whil...
You should also be able to use the cc_exit_keys variable to exit the queue and then you can do the logic for the call return
On Sun, Apr 14, 2019 at 9:31 PM Moshe Rosenberg <moshe.rosenberg@gmail.com> wrote:
Hi
I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available
I can't seem to find this in freeswitch _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Regards, David Villasmil email: david.villasmil.work@gmail.com phone: +34669448337
exiting the queue is easy, the difficult part is how to keep their place in the queue and know when to call back, I don't think there is an simple way to do that. On Mon, Apr 15, 2019 at 5:00 PM David Villasmil < david.villasmil.work@gmail.com> wrote:
You can do this via ESL
On Mon, 15 Apr 2019 at 18:40, S.Rosenberg <thesipguy@gmail.com> wrote:
http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-whil...
You should also be able to use the cc_exit_keys variable to exit the queue and then you can do the logic for the call return
On Sun, Apr 14, 2019 at 9:31 PM Moshe Rosenberg < moshe.rosenberg@gmail.com> wrote:
Hi
I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available
I can't seem to find this in freeswitch _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Regards,
David Villasmil email: david.villasmil.work@gmail.com phone: +34669448337 _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
participants (4)
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Abaci B
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David Villasmil
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Moshe Rosenberg
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S.Rosenberg