exiting the queue is easy, the difficult part is how to keep their place in the queue and know when to call back, I don't think there is an simple way to do that.

On Mon, Apr 15, 2019 at 5:00 PM David Villasmil <david.villasmil.work@gmail.com> wrote:
You can do this via ESL

On Mon, 15 Apr 2019 at 18:40, S.Rosenberg <thesipguy@gmail.com> wrote:
http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-td7587914.html 

You should also be able to use the cc_exit_keys variable to exit the queue and then you can do the logic for the call return 

On Sun, Apr 14, 2019 at 9:31 PM Moshe Rosenberg <moshe.rosenberg@gmail.com> wrote:
Hi

 I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available 

I can't seem to find this in freeswitch 
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