I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote: hi, is there a document describing whats new in FS v1.8 compared to 1.6 ? _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Check callcenter_track app Em seg, 21 de ago de 2017 às 05:57, Do Nguyen Ha <donguyenha@gmail.com> escreveu:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
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Can we have callcenter_track app in lastest version 1.6.9 On Aug 21, 2017 16:23, "Ítalo Rossi" <italo@freeswitch.org> wrote: Check callcenter_track app Em seg, 21 de ago de 2017 às 05:57, Do Nguyen Ha <donguyenha@gmail.com> escreveu:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
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1.6.9. is not latest, and has already been released, so no we can’t add anything to it as its already been released.
On Aug 21, 2017, at 7:45 AM, Do Nguyen Ha <donguyenha@gmail.com> wrote:
Can we have callcenter_track app in lastest version 1.6.9
On Aug 21, 2017 16:23, "Ítalo Rossi" <italo@freeswitch.org <mailto:italo@freeswitch.org>> wrote: Check callcenter_track app Em seg, 21 de ago de 2017 às 05:57, Do Nguyen Ha <donguyenha@gmail.com <mailto:donguyenha@gmail.com>> escreveu: I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com <mailto:tculjaga@gmail.com>> wrote: hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
Sorry for wrong version, it is 1.6.19 but a feature can be present in 1.6.xx On Aug 21, 2017 20:18, "Michael Jerris" <mike@jerris.com> wrote:
1.6.9. is not latest, and has already been released, so no we can’t add anything to it as its already been released.
On Aug 21, 2017, at 7:45 AM, Do Nguyen Ha <donguyenha@gmail.com> wrote:
Can we have callcenter_track app in lastest version 1.6.9
On Aug 21, 2017 16:23, "Ítalo Rossi" <italo@freeswitch.org> wrote:
Check callcenter_track app Em seg, 21 de ago de 2017 às 05:57, Do Nguyen Ha <donguyenha@gmail.com> escreveu:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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yap, thats why you move your contact center logic outside in a separate program, and use FS via ESL to get and place calls :=) mod_callcenter is a great module, but for inbound only :=) saying that i can see few ways to go around that ... callcenter_config agent set [key(contact|status|state|type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value] Not sure if its gonna work, but you can change agent state to idle until your outgoing wrap-up goes off... there are many ways to handle tihs :=) On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha@gmail.com> wrote:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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not bad :=) https://freeswitch.org/jira/browse/FS-9609 Italo, it will be nice to have a wrap-up time for external calls as well before the module tries to offer new calls. Tihomir. On 21 August 2017 at 11:22, Tihomir Culjaga <tculjaga@gmail.com> wrote:
yap,
thats why you move your contact center logic outside in a separate program, and use FS via ESL to get and place calls :=)
mod_callcenter is a great module, but for inbound only :=)
saying that i can see few ways to go around that ...
callcenter_config agent set [key(contact|status|state| type|max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]
Not sure if its gonna work, but you can change agent state to idle until your outgoing wrap-up goes off...
there are many ways to handle tihs :=)
On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha@gmail.com> wrote:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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This issue is also interested for me, since I am in implementig phase of mod_callcenter. Does this mean that mod_callcenter doesn't care if agent with some extension is on outgoing call? It will send send incoming call to that agent anyway? It looks like callcenter_track can be solution for this. In Jira it says that it is implemented in 1.9 version or is already in latest 1.6? Best regards, Gregor 2017-08-21 11:31 GMT+02:00 Tihomir Culjaga <tculjaga@gmail.com>:
not bad :=)
https://freeswitch.org/jira/browse/FS-9609
Italo, it will be nice to have a wrap-up time for external calls as well before the module tries to offer new calls.
Tihomir.
On 21 August 2017 at 11:22, Tihomir Culjaga <tculjaga@gmail.com> wrote:
yap,
thats why you move your contact center logic outside in a separate program, and use FS via ESL to get and place calls :=)
mod_callcenter is a great module, but for inbound only :=)
saying that i can see few ways to go around that ...
callcenter_config agent set [key(contact|status|state|type |max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]
Not sure if its gonna work, but you can change agent state to idle until your outgoing wrap-up goes off...
there are many ways to handle tihs :=)
On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha@gmail.com> wrote:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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____________________________________________________________ _____________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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participants (5)
-
Do Nguyen Ha
-
Gregor Nanger
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Michael Jerris
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Tihomir Culjaga
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Ítalo Rossi