This issue is also interested for me, since I am in implementig phase of mod_callcenter. Does this mean that mod_callcenter doesn't care if agent with some extension is on outgoing call? It will send send incoming call to that agent anyway? It looks like callcenter_track can be solution for this. In Jira it says that it is implemented in 1.9 version or is already in latest 1.6? Best regards, Gregor 2017-08-21 11:31 GMT+02:00 Tihomir Culjaga <tculjaga@gmail.com>:
not bad :=)
https://freeswitch.org/jira/browse/FS-9609
Italo, it will be nice to have a wrap-up time for external calls as well before the module tries to offer new calls.
Tihomir.
On 21 August 2017 at 11:22, Tihomir Culjaga <tculjaga@gmail.com> wrote:
yap,
thats why you move your contact center logic outside in a separate program, and use FS via ESL to get and place calls :=)
mod_callcenter is a great module, but for inbound only :=)
saying that i can see few ways to go around that ...
callcenter_config agent set [key(contact|status|state|type |max_no_answer|wrap_up_time|ready_time|reject_delay_time|busy_delay_time)] [agent name] [value]
Not sure if its gonna work, but you can change agent state to idle until your outgoing wrap-up goes off...
there are many ways to handle tihs :=)
On 21 August 2017 at 10:56, Do Nguyen Ha <donguyenha@gmail.com> wrote:
I am interested in call-center module, because call-center is only inbound call when agent 01 make call out the freeswitch doesn't care when call coming call-center may be agent 01 will be ringing
On Aug 21, 2017 15:03, "Tihomir Culjaga" <tculjaga@gmail.com> wrote:
hi,
is there a document describing whats new in FS v1.8 compared to 1.6 ?
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