HI, I had a user say she got disconnected from voicemail and wanted to know why. I saw in the log where she called in, listened, pressed 1, listened again and then: 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en) 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487] 2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP 2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL] So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily? Also, why "Callstate Change EARLY -> HANGUP". Shouldn't it be "Callstate Change ACTIVE -> HANGUP"? Thanks, Sean
Look at more of the log and see if the channel was ever answered. If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail. On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
HI,****
** **
I had a user say she got disconnected from voicemail and wanted to know why. ****
** **
I saw in the log where she called in, listened, pressed 1, listened again and then:****
** **
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)****
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]****
2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP****
2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]****
** **
So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?****
** **
Also, why “Callstate Change EARLY -> HANGUP”. Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?****
** **
Thanks,****
Sean****
** **
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
Of course you are right the first time AM! Should I also be answering before bridging calls? From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Tuesday, April 09, 2013 3:02 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Lost connection during voicemail session Look at more of the log and see if the channel was ever answered. If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail. On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote: HI, I had a user say she got disconnected from voicemail and wanted to know why. I saw in the log where she called in, listened, pressed 1, listened again and then: 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en) 2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK] 2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487] 2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP 2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL] So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily? Also, why "Callstate Change EARLY -> HANGUP". Shouldn't it be "Callstate Change ACTIVE -> HANGUP"? Thanks, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com <mailto:MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com <mailto:PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <mailto:sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org <mailto:googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900
You don't have to answer before bridging calls because the answer will be inherited. Its a special thing to do with billing etc. But when talking to apps its advised to answer before running the app. Only a small number of apps answer for you. On Tue, Apr 9, 2013 at 2:40 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
Of course you are right the first time AM!****
** **
Should I also be answering before bridging calls?****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Anthony Minessale *Sent:* Tuesday, April 09, 2013 3:02 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Lost connection during voicemail session ****
** **
Look at more of the log and see if the channel was ever answered. If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail.****
** **
** **
On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:* ***
****
HI,****
****
I had a user say she got disconnected from voicemail and wanted to know why. ****
****
I saw in the log where she called in, listened, pressed 1, listened again and then:****
****
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)****
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]****
2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP****
2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]****
****
So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?****
****
Also, why “Callstate Change EARLY -> HANGUP”. Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?****
****
Thanks,****
Sean****
****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org****
****
** **
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire
AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900 ****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
They'll hear the voicemail in early media - as long as their phone doesn't suppress it and generate its own ring back anyway. The phone probably won't send audio though, and that probably includes dtmf for interacting with the switch. Probably better to answer. The log shows 487, which generally is the reply to CANCEL, ie they hung up first Steve On 9 Apr 2013, at 20:45, Anthony Minessale <anthony.minessale@gmail.com> wrote:
You don't have to answer before bridging calls because the answer will be inherited. Its a special thing to do with billing etc. But when talking to apps its advised to answer before running the app. Only a small number of apps answer for you.
On Tue, Apr 9, 2013 at 2:40 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
Of course you are right the first time AM!
Should I also be answering before bridging calls?
From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: Tuesday, April 09, 2013 3:02 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Lost connection during voicemail session
Look at more of the log and see if the channel was ever answered. If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail.
On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
<image001.gif>
HI,
I had a user say she got disconnected from voicemail and wanted to know why.
I saw in the log where she called in, listened, pressed 1, listened again and then:
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]
2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]
2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP
2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]
So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?
Also, why “Callstate Change EARLY -> HANGUP”. Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?
Thanks,
Sean
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire
AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire
AIM: anthm MSN:anthony_minessale@hotmail.com GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org googletalk:conf+888@conference.freeswitch.org pstn:+19193869900 _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
-
Anthony Minessale
-
Sean Devoy
-
Steven Ayre