Look at more of the log and see if the channel was ever answered. If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail. On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
HI,****
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I had a user say she got disconnected from voicemail and wanted to know why. ****
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I saw in the log where she called in, listened, pressed 1, listened again and then:****
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2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)****
2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]****
2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]****
2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP****
2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]****
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So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?****
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Also, why “Callstate Change EARLY -> HANGUP”. Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?****
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Thanks,****
Sean****
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