They'll hear the voicemail in early media - as long as their phone doesn't suppress it and generate its own ring back anyway. The phone probably won't send audio though, and that probably includes dtmf for interacting with the switch. Probably better to answer.

The log shows 487, which generally is the reply to CANCEL, ie they hung up first

Steve



On 9 Apr 2013, at 20:45, Anthony Minessale <anthony.minessale@gmail.com> wrote:

You don't have to answer before bridging calls because the answer will be inherited.  Its a special thing to do with billing etc.
But when talking to apps its advised to answer before running the app.  Only a small number of apps answer for you.



On Tue, Apr 9, 2013 at 2:40 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

Of course you are right the first time AM!

 

Should I also be answering before bridging calls?

 

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale
Sent: Tuesday, April 09, 2013 3:02 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] Lost connection during voicemail session

 

Look at more of the log and see if the channel was ever answered.  If you are routing the call to voicemail by way of dial-plan just add the answer app before you reach voicemail.

 

 

On Tue, Apr 9, 2013 at 1:54 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

<image001.gif>

HI,

 

I had a user say she got disconnected from voicemail and wanted to know why. 

 

I saw in the log where she called in, listened, pressed 1, listened again and then:

 

2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:247 Handle play-file:[voicemail/vm-listen_saved.wav] (en:en)

2013-04-09 11:14:37.134093 [DEBUG] switch_ivr_play_say.c:1332 Codec Activated L16@16000hz 1 channels 20ms

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.094065 [DEBUG] switch_core_session.c:975 Send signal sofia/external/<ext>@<our dom> [BREAK]

2013-04-09 11:14:38.114065 [DEBUG] sofia.c:5599 Channel sofia/external/<ext>@<our dom> entering state [terminated][487]

2013-04-09 11:14:38.114065 [DEBUG] switch_channel.c:2994 (sofia/external/<ext>@<our dom>) Callstate Change EARLY -> HANGUP

2013-04-09 11:14:38.114065 [NOTICE] sofia.c:6383 Hangup sofia/external/<ext>@<our dom> [CS_EXECUTE] [ORIGINATOR_CANCEL]

 

So if FS says she hung up and she says FS hung up, is it safe to say her internet connection failed momentarily?

 

Also, why “Callstate Change EARLY -> HANGUP”.  Shouldn’t it be “Callstate Change ACTIVE -> HANGUP”?

 

Thanks,

Sean

 


_________________________________________________________________________
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--
Anthony Minessale II

FreeSWITCH http://www.freeswitch.org/
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Twitter: http://twitter.com/FreeSWITCH_wire

AIM: anthm
MSN:anthony_minessale@hotmail.com
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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org




--
Anthony Minessale II

FreeSWITCH http://www.freeswitch.org/
ClueCon http://www.cluecon.com/
Twitter: http://twitter.com/FreeSWITCH_wire

AIM: anthm
MSN:anthony_minessale@hotmail.com
GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com
IRC: irc.freenode.net #freeswitch

FreeSWITCH Developer Conference
sip:888@conference.freeswitch.org
googletalk:conf+888@conference.freeswitch.org
pstn:+19193869900
_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org