HI All, My web site customer's call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number. I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long. Any ideas? Thanks, Sean
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well. -MC P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number? On Tue, Feb 19, 2013 at 8:40 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:
HI All,****
** **
My web site customer’s call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number.****
** **
I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long.****
** **
Any ideas?****
** **
Thanks,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
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On Tue, Feb 19, 2013 at 12:37 PM, Michael Collins <msc@freeswitch.org>wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
I would also love to hear from a few of the callcenter guys/gals on the list about this topic.
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess. Best, Gabe
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess.
Then use a provider that bills by the second. Personally I'd think it might be because it could be annoying to the customers... but it really is the only way to check it. Or the other way around to receive a call from it and assume no callerid spoofing. -Steve On 19 February 2013 22:03, Gabriel Gunderson <gabe@gundy.org> wrote:
On Tue, Feb 19, 2013 at 12:37 PM, Michael Collins <msc@freeswitch.org> wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
I would also love to hear from a few of the callcenter guys/gals on the list about this topic.
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess.
Best, Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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Lol provider that bills by the second will slaughter you on these calls, they have short call penalties now... You can have a bad ASR on dialer traffic or you can have a bad ACD, you cant have bad both, and if either are bad enough they don't care what the other is... Not to mention in the states people still pay per lookup on LRN data, its not a lot but if you start hitting them with dialer traffic vs non-dialer traffic, even with a 20sec ACD, when compared to the 3 minute ACD on non-dialer this ends up costing them 9 times the resources to route a call... That means 9 times the LRN/DIP/Whatever costs per minute then what they are paying before, and with margins where they are these days that cuts into it quickly K On 2/19/13 4:26 PM, "Steven Ayre" <steveayre@gmail.com> wrote:
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess.
Then use a provider that bills by the second.
Personally I'd think it might be because it could be annoying to the customers... but it really is the only way to check it. Or the other way around to receive a call from it and assume no callerid spoofing.
-Steve
On 19 February 2013 22:03, Gabriel Gunderson <gabe@gundy.org> wrote:
On Tue, Feb 19, 2013 at 12:37 PM, Michael Collins <msc@freeswitch.org> wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
I would also love to hear from a few of the callcenter guys/gals on the list about this topic.
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess.
Best, Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
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Theres only a few ways to know for sure, a) dial the number see if you get a reject or not lol b) lidb lookup (not always possible) c) look in lerg to see if the NPA-NXX is even valid in the first place, you can also try LNP (and maybe CNAM) lookups to see if you get a valid result there, it is possible to get a CNAM on a disco¹d number... On 2/19/13 4:03 PM, "Gabriel Gunderson" <gabe@gundy.org> wrote:
On Tue, Feb 19, 2013 at 12:37 PM, Michael Collins <msc@freeswitch.org> wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
I would also love to hear from a few of the callcenter guys/gals on the list about this topic.
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
I think it's because it counts as a short-call on the account. The provider has to do all the work of setting up the call and tearing it down without getting any billable minutes for it. Just a guess.
Best, Gabe
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
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Thank you for your responses, everyone. MC: This customer has rejected the idea of calling with a message as bad marketing!! In my experience marketing people have their own "logic rules" and I can never follow their thinking. And yes, they have 30 customer sales reps calling these "leads" all day long. They claim 1/3 of the leads have invalid phone numbers. My customer suspects fraud and that someone is submitting false leads to boost their lead rate and fees. Ken: I am not sure we have any language in common - lol. Where can I learn what "ASR and ACD" are? I looked up lidb and lnp already! Also, the cost of a call compared to the cost of a fraudulent lead (over $20) is insignificant. The ideas I have suggested to my customer, for what it is worth, are comparing the State (we are in US) for the IP address of the submitter, to the State on the form and the State of the area code on the form. In the situations where they do not agree, prompt the user for permission to robo call for verification. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Tuesday, February 19, 2013 2:37 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Determine if a number is valid/working Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well. -MC P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number? On Tue, Feb 19, 2013 at 8:40 AM, Sean Devoy <sdevoy@bizfocused.com> wrote: HI All, My web site customer's call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number. I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long. Any ideas? Thanks, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
Ken: I am not sure we have any language in common – lol. Where can I learn what “ASR and ACD” are? I looked up lidb and lnp already!
They're measurements of call quality. ASR is the % of terminated calls that're answered. ACD is average call length. Short of calling the numbers LNP-type databases would be your only bet I think, but as Ken points out even they won't be reliable - you may get hits for invalid numbers if the prefix is valid. And access to them is not free. "Bad marketing" sounds to be that they are indeed worried about annoying the customer with robo-calls. They'll be less annoying if they actually route the call to a sales rep rather than just playing a message and hanging up, via a queue. -Steve On 20 February 2013 14:14, Sean Devoy <sdevoy@bizfocused.com> wrote:
Thank you for your responses, ev eryone.****
** **
MC: This customer has rejected the idea of calling with a message as bad marketing!! In my experience marketing people have their own “logic rules” and I can never follow their thinking. And yes, they have 30 customer sales reps calling these “leads” all day long. They claim 1/3 of the leads have invalid phone numbers. My customer suspects fraud and that someone is submitting false leads to boost their lead rate and fees.****
** **
Ken: I am not sure we have any language in common – lol. Where can I learn what “ASR and ACD” are? I looked up lidb and lnp already!****
** **
Also, the cost of a call compared to the cost of a fraudulent lead (over $20) is insignificant. ****
** **
The ideas I have suggested to my customer, for what it is worth, are comparing the State (we are in US) for the IP address of the submitter, to the State on the form and the State of the area code on the form. In the situations where they do not agree, prompt the user for permission to robo call for verification.****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Tuesday, February 19, 2013 2:37 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Determine if a number is valid/working** **
** **
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
-MC
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?****
On Tue, Feb 19, 2013 at 8:40 AM, Sean Devoy <sdevoy@bizfocused.com> wrote: ****
****
HI All,****
****
My web site customer’s call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number.****
****
I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long.****
****
Any ideas?****
****
Thanks,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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On Wed, Feb 20, 2013 at 6:14 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:
Thank you for your responses, everyone.****
** **
MC: This customer has rejected the idea of calling with a message as bad marketing!! In my experience marketing people have their own “logic rules” and I can never follow their thinking. And yes, they have 30 customer sales reps calling these “leads” all day long. They claim 1/3 of the leads have invalid phone numbers. My customer suspects fraud and that someone is submitting false leads to boost their lead rate and fees.
I agree with Steven's assessment (elsewhere in this thread).
****
** **
Ken: I am not sure we have any language in common – lol. Where can I learn what “ASR and ACD” are? I looked up lidb and lnp already!****
** **
Also, the cost of a call compared to the cost of a fraudulent lead (over $20) is insignificant.
How is that cost calculated and to whom does the money go? Maybe the "verification call" needs to take place at the time that the form is filled out.
****
** **
The ideas I have suggested to my customer, for what it is worth, are comparing the State (we are in US) for the IP address of the submitter, to the State on the form and the State of the area code on the form. In the situations where they do not agree, prompt the user for permission to robo call for verification.****
**
Hey MC. I like Steven's response as well. Can't quite do the connect to sales agent yet in the process, need to pull credit report and load DBMS values. The cost number is cost of lead from providers like google, msn, etc. It is a VERY competitive market. That does not count the cost of sales reps dialing non-working numbers on about 1/3 of the leads. I suspect we will offer a tiered approach like: 1. Area Code, "State" Field and IP Geo Data State Field all match - accept it. 2. Else try LNP Lookup for match 3. Else still fishy - Web Popup to explain and then Robo Dial and require a "pin" to be entered. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins Sent: Wednesday, February 20, 2013 12:26 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Determine if a number is valid/working On Wed, Feb 20, 2013 at 6:14 AM, Sean Devoy <sdevoy@bizfocused.com> wrote: Thank you for your responses, everyone. MC: This customer has rejected the idea of calling with a message as bad marketing!! In my experience marketing people have their own "logic rules" and I can never follow their thinking. And yes, they have 30 customer sales reps calling these "leads" all day long. They claim 1/3 of the leads have invalid phone numbers. My customer suspects fraud and that someone is submitting false leads to boost their lead rate and fees. I agree with Steven's assessment (elsewhere in this thread). Ken: I am not sure we have any language in common - lol. Where can I learn what "ASR and ACD" are? I looked up lidb and lnp already! Also, the cost of a call compared to the cost of a fraudulent lead (over $20) is insignificant. How is that cost calculated and to whom does the money go? Maybe the "verification call" needs to take place at the time that the form is filled out. The ideas I have suggested to my customer, for what it is worth, are comparing the State (we are in US) for the IP address of the submitter, to the State on the form and the State of the area code on the form. In the situations where they do not agree, prompt the user for permission to robo call for verification.
The passive approach is always better to marketing people. They are generally afraid of torturing a possible cuatomer too much. The data comparison is an amazing guess given the data you have. I wouldn't do any lookups if there's a mismatch, but jump to phone verification right away. On Feb 21, 2013 7:31 AM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:
Hey MC. I like Steven’s response as well. Can’t quite do the connect to sales agent yet in the process, need to pull credit report and load DBMS values.****
** **
The cost number is cost of lead from providers like google, msn, etc. It is a VERY competitive market. That does not count the cost of sales reps dialing non-working numbers on about 1/3 of the leads.****
** **
I suspect we will offer a tiered approach like:****
**1. **Area Code, “State” Field and IP Geo Data State Field all match – accept it.****
**2. **Else try LNP Lookup for match****
**3. **Else still fishy – Web Popup to explain and then Robo Dial and require a “pin” to be entered.****
** **
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Michael Collins *Sent:* Wednesday, February 20, 2013 12:26 PM *To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Determine if a number is valid/working** **
** **
** **
On Wed, Feb 20, 2013 at 6:14 AM, Sean Devoy <sdevoy@bizfocused.com> wrote: ****
Thank you for your responses, everyone.****
****
MC: This customer has rejected the idea of calling with a message as bad marketing!! In my experience marketing people have their own “logic rules” and I can never follow their thinking. And yes, they have 30 customer sales reps calling these “leads” all day long. They claim 1/3 of the leads have invalid phone numbers. My customer suspects fraud and that someone is submitting false leads to boost their lead rate and fees.****
I agree with Steven's assessment (elsewhere in this thread). ****
****
Ken: I am not sure we have any language in common – lol. Where can I learn what “ASR and ACD” are? I looked up lidb and lnp already!****
****
Also, the cost of a call compared to the cost of a fraudulent lead (over $20) is insignificant. ****
How is that cost calculated and to whom does the money go? Maybe the "verification call" needs to take place at the time that the form is filled out. ****
****
The ideas I have suggested to my customer, for what it is worth, are comparing the State (we are in US) for the IP address of the submitter, to the State on the form and the State of the area code on the form. In the situations where they do not agree, prompt the user for permission to robo call for verification.****
****
** **
** **
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi, I think you count with several tools to "clean-up" the calling list. You could use call progress detection to detect if the number is active. Also, you could use answer machine detection to verify if a real person is at the other end. Even you could use ASR and TTS in a script to get some interaction from the called person. However, you could never get sorted all cases, for example, the number could be a good one but belong to another person or it belong to the main number of a company. FS give some tools. I quite sure you can do some tone detection (busy, no answer, sit, reorder, disconnect, etc) , take a look at: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_tone_detect http://wiki.freeswitch.org/wiki/Early_Media http://wiki.freeswitch.org/wiki/Mod_spandsp About answer machine detection, I not sure how good is FS. Take a look to: http://wiki.freeswitch.org/wiki/Mod_avmd http://wiki.freeswitch.org/wiki/Mod_vmd You could combine a third party tool to make the work, check this link http://www.sangoma.com/products/call_center_software/netborder_call_analyzer... I hope this helps you On 2/19/2013 3:07 PM, Michael Collins wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
-MC
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
On Tue, Feb 19, 2013 at 8:40 AM, Sean Devoy <sdevoy@bizfocused.com <mailto:sdevoy@bizfocused.com>> wrote:
HI All,
My web site customer’s call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number.
I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long.
Any ideas?
Thanks,
Sean
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2012.0.2238 / Virus Database: 2639/5616 - Release Date: 02/19/13
-- Atentamente, *Dario García* Consultor. CCCT, Nivel C2, Sector Yarey, Mz, Ofc. MZ03a. Caracas-Venezuela. Teléfono: +58 212 9081842 Cel: +58 412 2221515 dgarcia@anew.com.ve http://www.anew.com.ve
Hi, I think you count with several tools to "clean-up" the calling list. You could use call progress detection to detect if the number is active. Also, you could use answer machine detection to verify if a real person is at the other end. Even you could use ASR and TTS in a script to get some interaction from the called person. However, you could never get sorted all cases, for example, the number could be a good one but belong to another person or it belong to the main number of a company. FS give some tools. I quite sure you can do some tone detection (busy, no answer, sit, reorder, disconnect, etc) , take a look at: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_tone_detect http://wiki.freeswitch.org/wiki/Early_Media http://wiki.freeswitch.org/wiki/Mod_spandsp About answer machine detection, I not sure how good is FS. Take a look to: http://wiki.freeswitch.org/wiki/Mod_avmd http://wiki.freeswitch.org/wiki/Mod_vmd You could combine a third party tool to make the work, check this link http://www.sangoma.com/products/call_center_software/netborder_call_analyzer... I hope this helps you On 2/19/2013 3:07 PM, Michael Collins wrote:
Well, pretty much the only way to guarantee that a number is working is to call it and see what happens. I suspect Ken Rice has some experience in this area and I'd definitely like to hear it. If anyone else has thoughts I'd like to hear them as well.
-MC
P.S. - Why does the customer think that calling the number and playing a short message will take too long? Also, what is the customer's primary concern about the web leads having non-working numbers? Is it because they have humans manually dialing them and it's a waste of time when the person comes across a bad number?
On Tue, Feb 19, 2013 at 8:40 AM, Sean Devoy <sdevoy@bizfocused.com <mailto:sdevoy@bizfocused.com>> wrote:
HI All,
My web site customer’s call center claims that 1/3 of their web leads have nonworking phone numbers. Short of calling it, is there any way with FS (or even a paid service) to determine if a given phone number is a working number? I would like to make an Ajax SOAP call to a PHP page that checks (or dials) the number and returns a status for the validity of the phone number.
I have an LUA script that will call, play a short message and hang up, but the customer thinks that may take too long.
Any ideas?
Thanks,
Sean
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-- Michael S Collins Twitter: @mercutioviz http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2012.0.2238 / Virus Database: 2639/5616 - Release Date: 02/19/13
-- Atentamente, *Dario García* Consultor. CCCT, Nivel C2, Sector Yarey, Mz, Ofc. MZ03a. Caracas-Venezuela. Teléfono: +58 212 9081842 Cel: +58 412 2221515 dgarcia@anew.com.ve http://www.anew.com.ve
participants (7)
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Daniel Ivanov
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Gabriel Gunderson
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Ken Rice
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Michael Collins
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Saugort Dario Garcia Tovar
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Sean Devoy
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Steven Ayre