Users need a red flashy light thingy
Freeswitch is so much better than my customers deserve. I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how "terrible IP phones are and they never work ." I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled "Enable" and "Disable". Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons - How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with? If it matters the phones are Cisco 504G (4 line). Thanks in advance, Sean
If that's an actual call.. we have callie recordings for that. <prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/> <prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/> -Avi On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
Freeswitch is so much better than my customers deserve.****
** **
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
** **
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
** **
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
** **
If it matters the phones are Cisco 504G (4 line).****
** **
Thanks in advance,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Yes, thanks Avi. I do play those recordings when they dial *72 and *73. One cannot expect his customer to actually listen the prompt you play back, can they! I just googled some more and found something in one Anthony's books (which I have now ordered both of) http://books.google.com/books?id=-6nzkugPG70C <http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswi tch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=free switch%20event%20turn%20lights&f=false> &pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF &sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ve d=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false It appears that I can set a presence event to a dummy user and have the phone's lines with that user logged in change colors! Now . how to send a presence event in a dial plan???? Google don't fail me now. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Avi Marcus Sent: Wednesday, June 20, 2012 4:03 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Users need a red flashy light thingy If that's an actual call.. we have callie recordings for that. <prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/> <prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/> -Avi On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy <sdevoy@bizfocused.com> wrote: Freeswitch is so much better than my customers deserve. I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how "terrible IP phones are and they never work ." I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled "Enable" and "Disable". Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons - How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with? If it matters the phones are Cisco 504G (4 line). Thanks in advance, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com Join Us At ClueCon - Aug 7-9, 2012 FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Brian Foster Endigo Computer LLC Sent from a mobile device. On Jun 20, 2012 3:49 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:
Freeswitch is so much better than my customers deserve.****
** **
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
** **
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
** **
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
** **
If it matters the phones are Cisco 504G (4 line).****
** **
Thanks in advance,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Sorry for the blank email. Too many buttons :-) You might want to put some logic in that checks to see if the DID is forwarding to the answering service. If so, when she dials the major extension, she can be notified that it has already been forwarded via a recording. That's the simplest solution. Brian Foster Endigo Computer LLC Sent from a mobile device. On Jun 20, 2012 3:49 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:
Freeswitch is so much better than my customers deserve.****
** **
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
** **
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
** **
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
** **
If it matters the phones are Cisco 504G (4 line).****
** **
Thanks in advance,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Or have your magic extension forward to an IVR, tells her the current status, press one to enable, press 2 to disable, then confirm it instead of two different numbers Brian Foster Endigo Computer LLC Sent from a mobile device. On Jun 20, 2012 3:49 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:
Freeswitch is so much better than my customers deserve.****
** **
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
** **
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
** **
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
** **
If it matters the phones are Cisco 504G (4 line).****
** **
Thanks in advance,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
HI Brian, This too is an excellent option for implementing the switch over and I will probably do it. However, nothing trumps a big red line button lit (red) when the phones are forwarded. Does anyone know how to send a PRESENCE event in an XML dialplan? Anthony's Book's example looks so sweet, but it is from a socket. http://books.google.com/books?id=-6nzkugPG70C <http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswi tch+event+turn+lights&source=bl&ots=4-5IfOJ3rF&sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ved=0CFEQ6AEwAA#v=onepage&q=free switch%20event%20turn%20lights&f=false> &pg=PT540&lpg=PT540&dq=freeswitch+event+turn+lights&source=bl&ots=4-5IfOJ3rF &sig=BsSDSKva7FKfzZ0w2HFeWJQ5_ek&hl=en&sa=X&ei=2S7iT639OYTS6gG2v-0H&sqi=2&ve d=0CFEQ6AEwAA#v=onepage&q=freeswitch%20event%20turn%20lights&f=false Sean From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian Foster Sent: Wednesday, June 20, 2012 4:52 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Users need a red flashy light thingy Or have your magic extension forward to an IVR, tells her the current status, press one to enable, press 2 to disable, then confirm it instead of two different numbers Brian Foster Endigo Computer LLC Sent from a mobile device. On Jun 20, 2012 3:49 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote: Freeswitch is so much better than my customers deserve. I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how "terrible IP phones are and they never work ." I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled "Enable" and "Disable". Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons - How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with? If it matters the phones are Cisco 504G (4 line). Thanks in advance, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com Join Us At ClueCon - Aug 7-9, 2012 FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
how about playing a message first like "DID call forwarding enabled on this line" to warn her whenever she makes a call? -nandy On Thu, Jun 21, 2012 at 5:00 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:
HI Brian,****
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This too is an excellent option for implementing the switch over and I will probably do it.****
** **
However, nothing trumps a big red line button lit (red) when the phones are forwarded.****
** **
Does anyone know how to send a PRESENCE event in an XML dialplan? ****
Anthony’s Book’s example looks so sweet, but it is from a socket.****
http://books.google.com/books?id=-6nzkugPG70C&pg=PT540&lpg=PT540&dq=freeswit... ****
Sean****
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*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Brian Foster *Sent:* Wednesday, June 20, 2012 4:52 PM
*To:* FreeSWITCH Users Help *Subject:* Re: [Freeswitch-users] Users need a red flashy light thingy****
** **
Or have your magic extension forward to an IVR, tells her the current status, press one to enable, press 2 to disable, then confirm it instead of two different numbers ****
Brian Foster Endigo Computer LLC****
Sent from a mobile device.****
On Jun 20, 2012 3:49 PM, "Sean Devoy" <sdevoy@bizfocused.com> wrote:****
Freeswitch is so much better than my customers deserve.****
****
I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
****
I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
****
Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
****
If it matters the phones are Cisco 504G (4 line).****
****
Thanks in advance,****
Sean****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
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Avi Marcus
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Brian Foster
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Nandy Dagondon
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Sean Devoy