If that's an actual call.. we have callie recordings for that. <prompt phrase="Call forwarding has been cancelled." filename="ivr/ivr-call_forwarding_has_been_cancelled.wav"/> <prompt phrase="Call forwarding has been set." filename="ivr/ivr-call_forwarding_has_been_set.wav"/> -Avi On Wed, Jun 20, 2012 at 10:47 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:
Freeswitch is so much better than my customers deserve.****
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I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how “terrible IP phones are and they never work …”****
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I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled “Enable” and “Disable”.****
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Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons – How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with?****
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If it matters the phones are Cisco 504G (4 line).****
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Thanks in advance,****
Sean****
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