Freeswitch is so much better than my customers deserve. I have the DialPlan set up nicely so they can dial *72 to forward all DID calls to their answering service and *73 to turn it off. Today she Dialed *72 to turn it off 4 different times, and since that is the code to turn it on --- it did NOT turn off. She was livid and sent me hate mail about how "terrible IP phones are and they never work ." I even consoled her saying how *72 and *73 have no inherent indicators to show which means on and off. I have offered the obvious solutions of SPEED DIAL buttons that are labeled "Enable" and "Disable". Now my question. Anyone have any ideas how to use a line button, or possibly MWI to indicate that lines are forwarded (a db value). MWI is clearly in use so line button is my preference, but if MWI had a flash function, etc???? I have unused line buttons - How can I make them show busy (like shared call appearance) from the switch? Maybe a dummy user/extension I do something clever with? If it matters the phones are Cisco 504G (4 line). Thanks in advance, Sean