Hello all, I'm curious to know what you folks are using for operator softphones for your office users. I have a weird scenario where a user wants a single person to have an "operator panel" that connects to 4 different servers and have presence info for various users on those 4 different servers. This sounds like a unicorn to me but I thought I'd ask. Any input you have on the subject is welcomed. Thanks, Michael
My Snom phones can have up to 12 active identities (Sip registrations). You can program the different lights to show you when a user is on the phone, ringing, etc. Is this what you mean? Guillermo On Fri, Sep 12, 2014 at 4:29 PM, Michael S Collins <msc@freeswitch.org> wrote:
Hello all,
I’m curious to know what you folks are using for operator softphones for your office users. I have a weird scenario where a user wants a single person to have an “operator panel” that connects to 4 different servers and have presence info for various users on those 4 different servers. This sounds like a unicorn to me but I thought I’d ask.
Any input you have on the subject is welcomed.
Thanks,
Michael
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Guillermo Ruiz Camauer
Hi Guillermo, What this particular client wants is something akin to voiceoperatorpanel.com, except with the ability to have the one display show connections to multiple PBXes. So you'd have a really fancy softphone that can show presence info for users on multiple PBXes. (I'm assuming that'd be quite a nice little SIP packet storm to keep all those NOTIFYs coming in...) Some folks call this a HUD - heads up display. I'm just curious what people use in the scenario where the receptionist does not take her hands off of the computer keyboard/mouse to handle calls. Ex: recept can do a drag-n-drop operation to transfer a caller to an extension. Stuff like that. Thanks, Michael On Fri, Sep 12, 2014 at 12:59 PM, Guillermo Ruiz Camauer < grcamauer@gmail.com> wrote:
My Snom phones can have up to 12 active identities (Sip registrations). You can program the different lights to show you when a user is on the phone, ringing, etc. Is this what you mean?
Guillermo
On Fri, Sep 12, 2014 at 4:29 PM, Michael S Collins <msc@freeswitch.org> wrote:
Hello all,
I’m curious to know what you folks are using for operator softphones for your office users. I have a weird scenario where a user wants a single person to have an “operator panel” that connects to 4 different servers and have presence info for various users on those 4 different servers. This sounds like a unicorn to me but I thought I’d ask.
Any input you have on the subject is welcomed.
Thanks,
Michael
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Guillermo Ruiz Camauer
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
I come across Dialplate (www.dialplate.com). It's working fine for monitoring phones in the local network. However, there's a long delay (>30s) when monitoring remote phones (registered using doublenat.xml profile in the Wiki). On Sat, Sep 13, 2014 at 4:41 AM, Michael Collins <msc@freeswitch.org> wrote:
Hi Guillermo,
What this particular client wants is something akin to voiceoperatorpanel.com, except with the ability to have the one display show connections to multiple PBXes. So you'd have a really fancy softphone that can show presence info for users on multiple PBXes. (I'm assuming that'd be quite a nice little SIP packet storm to keep all those NOTIFYs coming in...)
Some folks call this a HUD - heads up display. I'm just curious what people use in the scenario where the receptionist does not take her hands off of the computer keyboard/mouse to handle calls. Ex: recept can do a drag-n-drop operation to transfer a caller to an extension. Stuff like that.
Thanks, Michael
On Fri, Sep 12, 2014 at 12:59 PM, Guillermo Ruiz Camauer < grcamauer@gmail.com> wrote:
My Snom phones can have up to 12 active identities (Sip registrations). You can program the different lights to show you when a user is on the phone, ringing, etc. Is this what you mean?
Guillermo
On Fri, Sep 12, 2014 at 4:29 PM, Michael S Collins <msc@freeswitch.org> wrote:
Hello all,
I’m curious to know what you folks are using for operator softphones for your office users. I have a weird scenario where a user wants a single person to have an “operator panel” that connects to 4 different servers and have presence info for various users on those 4 different servers. This sounds like a unicorn to me but I thought I’d ask.
Any input you have on the subject is welcomed.
Thanks,
Michael
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Guillermo Ruiz Camauer
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
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Guillermo Ruiz Camauer
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Michael Collins
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Michael S Collins
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Nandy Dagondon