mod_fifo: Agent in multiple fifos gets multiple calls at once
Hello, we have multiple fifos with multiple agents. Some agents serve multiple fifos. We currently see the following behaviour, which causes unintended hangups: * Agent A1 gets a call from caller C1 in fifo F1 * Agent A1 is now in a call with C1 * Another call is coming in from caller C2 to fifo F2 which is also served by A1 * Freeswitch is trying the place the call C2 to Agent A1 although A1 is in a call Normally this is not a problem for us, but sometimes Freeswitch tries to place almost simultaneously 2 calls from 2 different fifos to the same agent (I have a wireshark example of 2 invites within 1 msec). This causes our Aastra phones to hangup the 1st call calls when Freeswitch sends a CANCEL for the second call to the phone. My question: Are Fifos working independently in Freeswitch or is there a way to share the agent's phone status across several fifos? -- With kind regards Peter Steinbach Telefaks Services GmbH mailto:lists (att) telefaks.de Internet: www.telefaks.de
isn't this covered in mod_callcenter? Brian Foster Endigo Computer LLC Sent from a mobile device. On Aug 2, 2012 12:57 PM, "Peter Steinbach" <lists@telefaks.de> wrote:
Hello,
we have multiple fifos with multiple agents. Some agents serve multiple fifos. We currently see the following behaviour, which causes unintended hangups:
- Agent A1 gets a call from caller C1 in fifo F1 - Agent A1 is now in a call with C1 - Another call is coming in from caller C2 to fifo F2 which is also served by A1 - Freeswitch is trying the place the call C2 to Agent A1 although A1 is in a call
Normally this is not a problem for us, but sometimes Freeswitch tries to place almost simultaneously 2 calls from 2 different fifos to the same agent (I have a wireshark example of 2 invites within 1 msec). This causes our Aastra phones to hangup the 1st call calls when Freeswitch sends a CANCEL for the second call to the phone.
My question: Are Fifos working independently in Freeswitch or is there a way to share the agent's phone status across several fifos?
-- With kind regards Peter Steinbach
Telefaks Services GmbHmailto:lists <lists> (att) telefaks.de Internet: www.telefaks.de
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participants (2)
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Brian Foster
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Peter Steinbach