isn't this covered in mod_callcenter? Brian Foster Endigo Computer LLC Sent from a mobile device. On Aug 2, 2012 12:57 PM, "Peter Steinbach" <lists@telefaks.de> wrote:
Hello,
we have multiple fifos with multiple agents. Some agents serve multiple fifos. We currently see the following behaviour, which causes unintended hangups:
- Agent A1 gets a call from caller C1 in fifo F1 - Agent A1 is now in a call with C1 - Another call is coming in from caller C2 to fifo F2 which is also served by A1 - Freeswitch is trying the place the call C2 to Agent A1 although A1 is in a call
Normally this is not a problem for us, but sometimes Freeswitch tries to place almost simultaneously 2 calls from 2 different fifos to the same agent (I have a wireshark example of 2 invites within 1 msec). This causes our Aastra phones to hangup the 1st call calls when Freeswitch sends a CANCEL for the second call to the phone.
My question: Are Fifos working independently in Freeswitch or is there a way to share the agent's phone status across several fifos?
-- With kind regards Peter Steinbach
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