Hello,

we have multiple fifos with multiple agents. Some agents serve multiple fifos.
We currently see the following behaviour, which causes unintended hangups:

• Agent A1 gets a call from caller C1 in fifo F1
• Agent A1 is now in a call with C1
• Another call is coming in from caller C2 to fifo F2 which is also served by A1
  
• Freeswitch is trying the place the call C2 to Agent A1 although A1 is in a call

Normally this is not a problem for us, but sometimes Freeswitch tries to place almost simultaneously 2 calls from 2 different fifos to the same agent (I have a wireshark example of 2 invites within 1 msec). This causes our Aastra phones to hangup the 1st call calls when Freeswitch sends a CANCEL for the second call to the phone.

My question: Are Fifos working independently in Freeswitch or is there a way to share the agent's phone status across several fifos?

-- 
With kind regards
Peter Steinbach 

Telefaks Services GmbH
mailto:lists (att) telefaks.de
Internet: www.telefaks.de

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