Hello, we have multiple fifos with multiple agents. Some agents serve multiple fifos. We currently see the following behaviour, which causes unintended hangups: * Agent A1 gets a call from caller C1 in fifo F1 * Agent A1 is now in a call with C1 * Another call is coming in from caller C2 to fifo F2 which is also served by A1 * Freeswitch is trying the place the call C2 to Agent A1 although A1 is in a call Normally this is not a problem for us, but sometimes Freeswitch tries to place almost simultaneously 2 calls from 2 different fifos to the same agent (I have a wireshark example of 2 invites within 1 msec). This causes our Aastra phones to hangup the 1st call calls when Freeswitch sends a CANCEL for the second call to the phone. My question: Are Fifos working independently in Freeswitch or is there a way to share the agent's phone status across several fifos? -- With kind regards Peter Steinbach Telefaks Services GmbH mailto:lists (att) telefaks.de Internet: www.telefaks.de