mod_callcenter - cc_warning_tone not working
Hello Experts, I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby Snippet: <extension> <condition field="destination_number" expression="^(4099)$"> <action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call <action application="sleep" data="300"/> <!-- Small delay for safety needs --> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /> <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /> <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/> <action application="answer" /> <action application="playback" data="$${hold_music}"/> </condition> </extension> I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice... On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately. Thank you, Brian Edgar
All, Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me... Brian From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Brian Edgar Sent: Monday, July 22, 2013 3:23 PM To: freeswitch-users@lists.freeswitch.org Subject: [Freeswitch-users] mod_callcenter - cc_warning_tone not working Hello Experts, I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby Snippet: <extension> <condition field="destination_number" expression="^(4099)$"> <action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call <action application="sleep" data="300"/> <!-- Small delay for safety needs --> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /> <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /> <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/> <action application="answer" /> <action application="playback" data="$${hold_music}"/> </condition> </extension> I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice... On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately. Thank you, Brian Edgar
I've had the same problem. What I ended up having to do was have a pre-bridge execute execute a script that displaces an audio beep to the agent manually. Though it's not elegant , I'm able to achieve what i'm needing with this method. On Wed, Jul 24, 2013 at 7:42 AM, <bedgar@vseinc.com> wrote:
All,****
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Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me…****
** **
Brian****
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*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Brian Edgar *Sent:* Monday, July 22, 2013 3:23 PM *To:* freeswitch-users@lists.freeswitch.org *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not working ****
** **
Hello Experts,****
** **
I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: ****
** **
https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby****
** **
Snippet:****
** **
<extension>****
<condition field="destination_number" expression="^(4099)$">****
<action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call ****
<action application="sleep" data="300"/> <!-- Small delay for safety needs -->****
<action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />****
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />****
<action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />*** *
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />****
<action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>****
<action application="answer" />****
<action application="playback" data="$${hold_music}"/>****
** **
</condition>****
</extension>****
** **
I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…****
** **
On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.****
** **
Thank you,****
** **
Brian Edgar****
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Mark, I know this is an old thread, but I'm having the same problem, would you mind sharing a snippet of how you're accomplishing that? Thanks! Royce Mitchell, IT Consultant ITAS Solutions royce3@itas-solutions.com On Sat, Aug 10, 2013 at 1:40 AM, Mark Berry <markab242@gmail.com> wrote:
I've had the same problem. What I ended up having to do was have a pre-bridge execute execute a script that displaces an audio beep to the agent manually. Though it's not elegant , I'm able to achieve what i'm needing with this method.
On Wed, Jul 24, 2013 at 7:42 AM, <bedgar@vseinc.com> wrote:
All,
Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me…
Brian
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Brian Edgar *Sent:* Monday, July 22, 2013 3:23 PM *To:* freeswitch-users@lists.freeswitch.org *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not working
Hello Experts,
I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki:
https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby
Snippet:
<extension>
<condition field="destination_number" expression="^(4099)$">
<action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call
<action application="sleep" data="300"/> <!-- Small delay for safety needs -->
<action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
<action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
<action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
<action application="answer" />
<action application="playback" data="$${hold_music}"/>
</condition>
</extension>
I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…
On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.
Thank you,
Brian Edgar
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (3)
-
bedgar＠vseinc.com
-
Mark Berry
-
Royce Mitchell III