Mark, I know this is an old thread, but I'm having the same problem, would you mind sharing a snippet of how you're accomplishing that? Thanks! Royce Mitchell, IT Consultant ITAS Solutions royce3@itas-solutions.com On Sat, Aug 10, 2013 at 1:40 AM, Mark Berry <markab242@gmail.com> wrote:
I've had the same problem. What I ended up having to do was have a pre-bridge execute execute a script that displaces an audio beep to the agent manually. Though it's not elegant , I'm able to achieve what i'm needing with this method.
On Wed, Jul 24, 2013 at 7:42 AM, <bedgar@vseinc.com> wrote:
All,
Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me…
Brian
*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Brian Edgar *Sent:* Monday, July 22, 2013 3:23 PM *To:* freeswitch-users@lists.freeswitch.org *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not working
Hello Experts,
I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki:
https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby
Snippet:
<extension>
<condition field="destination_number" expression="^(4099)$">
<action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call
<action application="sleep" data="300"/> <!-- Small delay for safety needs -->
<action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
<action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
<action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
<action application="answer" />
<action application="playback" data="$${hold_music}"/>
</condition>
</extension>
I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…
On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.
Thank you,
Brian Edgar
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