I've had the same problem. What I ended up having to do was have a pre-bridge execute execute a script that displaces an audio beep to the agent manually. Though it's not elegant , I'm able to achieve what i'm needing with this method. On Wed, Jul 24, 2013 at 7:42 AM, <bedgar@vseinc.com> wrote:
All,****
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Hopefully Marc Olivier Chouinard will catch this thread and have an answer for me…****
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Brian****
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*From:* freeswitch-users-bounces@lists.freeswitch.org [mailto: freeswitch-users-bounces@lists.freeswitch.org] *On Behalf Of *Brian Edgar *Sent:* Monday, July 22, 2013 3:23 PM *To:* freeswitch-users@lists.freeswitch.org *Subject:* [Freeswitch-users] mod_callcenter - cc_warning_tone not working ****
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Hello Experts,****
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I have been working on setting up a call center in FS and am having a problem with the warning tone notification. It does not play any tones before the caller is bridged to the agent. I am using the latest stable build for 1.2 and I am using the example in the wiki: ****
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https://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby****
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Snippet:****
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<extension>****
<condition field="destination_number" expression="^(4099)$">****
<action application="set" data="transfer_after_bridge=4099"/> <!-- Remove this if you just want to get a single call ****
<action application="sleep" data="300"/> <!-- Small delay for safety needs -->****
<action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />****
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />****
<action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />*** *
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />****
<action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>****
<action application="answer" />****
<action application="playback" data="$${hold_music}"/>****
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</condition>****
</extension>****
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I have tried changing the tone values to see if making it repeat or play longer would produce a positive result. No dice…****
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On a second note, is there a way to play a file to the agent before the call is bridged? My call center services multiple brands and would like to have the agent greet the caller appropriately.****
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Thank you,****
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Brian Edgar****
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